Manager Customer Service

Sandra Aronson

***-*** ****** **.~ New Westminster, BC V3M0E6~ H: 604-***-**** C: 778-***-****~ **********@*******.***

EDUCATION

ServSafe (Canada)

****-****

Diploma in Business Administration

Northeastern Junior College, Sterling, Colorado (United States)

1991

LICENSES/CERTIFICATES/COMPUTER SKILLS

AFS/BMT certified/AROC/Food Safety Certificate/Foundations/Microsoft Word, Excel, PowerPoint/ Keyboarding (50 WPM), Data Entry/

DEMONSTRATED SKILLS

Self-Management skills

• Strong personal initiative: detail oriented: quick learner.

• Dedicated professional with record of building strong working relationships and achieving exceptional results.

• Can adapt and be innovative to complete tasks in various ways

• Hard worker; committed to efficient and productive operations.

• Flexible; work well as a team member or alone. Willing to try new things and am interested in improving efficiency on assigned tasks.

• Strong communication skills.

• Leadership skills to manage customers and employees with matters related to technical and non-technical issues through the effective use of interpersonal, written and verbal communication skills.

• Interpersonal Skills -- Able to get along well with co-workers and accept supervision. Received positive evaluations from previous supervisors.

• Able to keep accurate records and effectively organized data.

• Responds to correspondence in a timely manner.

• Strong cooking skills

Management skills

• Responsible for interviewing, hiring, and terminating employees.

• Able to multi-task and prioritize tasks to meet critical deadlines.

• Trained staff on correct procedures and orientations.

• Ensured that all staff followed correct safety policies and procedures.

• Supervised and ensured high quality of production in all areas of the kitchen.

• Encouraged staff to work independently and provided feedback regularly.

• Worked in all areas of the kitchen and helped out where needed.

• Managed $1-$2 million dollar corporate budgets and effectively planned spending throughout the year to cover operational costs.

• Estimated future costs to maintain all equipment.

WORK HISTORY

CANADA (2006-present)

Head Chef/Production

Newrest In flight Services, Calgary, AB

Organizing/portion control/purchasing/planning/scheduling/quality control

training/recipe management/inventory/airline procedures/

Chef/Baker

Heartland Café (Sunnyside), Calgary, AB

Prep/soups/ordering/salads/opening/baking/purchasing

2010- 2011

2009

Chef de Partie/Baker

Donegal Pub, Calgary, AB

Prep/ordering/line work/organizing/inventory/opening/closing/purchasing

2009

Restaurant General Manager

Burger King, Denver, Co & Calgary, AB (USA & CANADA)

Assistant DM/Training Manager/labor control/programming cash register/purchasing/logging invoices/inventory/recruiting/training/

motivating/opening/closing/scheduling/ payroll/costing/customer service/multi-unit functions/answering phones/filing

UNITED STATES (1985-2006)

2001-2008

Production Manager

Options Catering, Denver, CO

Production Manager/retrieving & filling orders from computer generated program/organizing crew/training/bulk food prep/creating new recipes/ordering/inventory/scheduling/purchasing

1999-2001

Chef/Baker/ Manager

Inn House Food Service, Denver, CO

Create weekly menu/inventory/costing/cash/opening closing/payroll/customer service/caterings/buffets/soups/

sauces/salads/purchasing

1997-1999

Kitchen Manager/Baker/Production

Karen's Country Kitchen, Denver, CO

Daily line prep/soups/sauces/menus/cake decorating/cutting meats & seafood/baking pastries & muffins/opening/catering / serving purchasing/inventory

1985-2002

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