Automotive Service Director
Resume:
GARY ROBBINS
Las Vegas, NV 89135
HM 702. 363.3159
CELL 661. 802.6955
gcjheg@r.postjobfree.com
PROFILE / STRENGTHS:
Leader and management professional with strong organizational skills, project coordination and the ability to work effectively under pressure and stress. Identifies problems and needs; initiates effective solutions. Promotes working environment conducive to improving productivity, increasing efficiency, enhancing quality and strengthening financial results. Effective handling many tasks simultaneously; able to prioritize workload and multi-task. Consistently "gets the job done" and exceed expectations. Effective communication and interpersonal skills; interacts positively with a wide range of people and establishes relationships based on respect.
Operations Management
Customer Relationships
Community Liaison
Sales / Closing
Leadership / Mentoring
Planning / Organization
Contract Administration
Account Management
Staff Training / Development
Competitive Analysis
Process Improvement
Team Building
QUALIFICATIONS:
FINANCIAL
Monthly and annual forecasting of income and expenses.
Monitored daily expense accounts, sale and gross profits.
Purchased all equipment, supplies and services for department.
Maintained labor time standards.
Evaluated current market competition.
Created all service specials and operations.
PERSONNEL
Recruited, hired, counseled, terminated personnel.
Maintained and monitored all employee time records.
Responsible for all bonuses, guarantees, commissions and technicians each pay period.
Trained all staff to meet job requirements included scheduling factory/outside training.
Conducted daily, monthly and quarterly staff meetings.
Responsible for scheduling department staff; annual performance evaluations.
ADVERTISING
Designed and implemented monthly/quarterly mailings; enrolled dealership in special promotions; prospected for fleet business in local community.
FACILITY
Ensured facility met dealer and manufacturer’s standards; coordinated all repairs and improvements to facility.
CUSTOMER SERVICE
Monitored staff performance on a daily basis to ensure company’s performance standards; resolved any customer issues unresolved by support staff; daily pulling of customer surveys and monthly manufacturers reports.
HAZARD COMMUNICATIONS
Performed quarterly facility inspections to ensure compliance with CAL OSHA; held quarterly safety & hazardous communication meetings with staff; maintained manifests and records according to EPA regulations.
EXPERIENCE:
Service Director
Desert Honda (AutoNation) - Las Vegas, NV 2010
Concord Honda (Sonic) - Concord, CA 2008 - 2010
Honda of El Cerrito - El Cerrito, CA 2006 - 2008
Perfection Honda - Rio Rancho, NM 2005 - 2006
Honda of Pasadena - Pasadena, CA 2003 - 2005
Service Manager
Galpin Ford - North Hills, CA 2000 - 2003
Keyes Acura-Keyes Motors- Keyes Mazda – Van Nuys, CA 1986 – 2000
ACCOMPLISHMENTS / RECOGNITIONS:
Concord Honda Best of the Bay 2010
Concord Honda President’s Award 2008
Honda of El Cerrito Presidents Award 2006
Hendrick Automotive Group Elite Department Manager 2006
#1 in the United States Parts & Labor Sales 2001, 2002
Ford Motor Company President’s Award 2000, 2001, 2002
Top 10% Ford Customer Viewpoint March 2001 – January 2003
Keyes Motors Presidents Award 1994, 1995, 1996, 1998, 1999
PUBLICATIONS: Featured in Dealer World Magazine - June/July 2002
EDUCATION / PROFESSIONAL DEVELOPMENT:
American Honda Motor Company
Management Training & Annual Conferences 1988-2010
Ford Motor Company - Dearborn, MI
XL2000 Conference-Team Building
Dave Anderson’s Learn to Lead - Irvine, CA
Leading at the Next Level
Predictive Index System - Van Nuys, CA
Licensed Analyst of the Predictive Index System
Disney Academy - Universal City, CA
Customer Service Training
COMPUTER SKILLS:
Microsoft Word, Excel, Outlook; Dealer Management Systems (UCS, Reynolds & Reynolds, ADP, Dealer Solutions); PHP Data Entry (Website Development); Search Engine Optimization (SEO).
Contact this candidate