Human Resources Customer Service

LINETTE ANDRADE

P.O. Box ***** San Jose, CA ***** 408-***-**** *******.*******@*****.***

OBJECTIVE

To secure a position in Human Resources that has the opportunity for upward mobility and an expressed interest in utilizing professionalism and integrity for mutual benefit.

SUMMARY OF QUALIFICATIONS

Open minded and willing to help with whatever is required from the mundane to the complex

Strong common sense and analytical skills coupled with a reasonable and professional demeanor

Comfortable interfacing with various cultures and dealing with individuals at all levels with the organization as required

Provide administrative support with attention to detail, innovation and creativity

Ability to multi-task and work independently as well as a team member

Adept at performing in a fast-paced environment with an ability to work well under pressure to meet deadlines

Excellent organizational and interpersonal skills; proactive in using new technology to increase productivity

Proficient in use of Excel and Microsoft Office suite

COMPUTER SKILLS

Microsoft Office: Word, Excel, Access, PowerPoint, Outlook, Lotus Notes, Internet, Visio, FrontPage

Software: Kerri Doors, Salesforce, NetSuite, Quicken, Quick Books, and Peachtree

EXPERIENCES

07/10 – 03/12 HR Generalist and Office Manager LensVector, Inc. Mountain View, CA

Human Resources Responsibilities

• Communicate to a diverse population and able to flex style according to audience

• Advised, influenced and guided all levels of management on the HR implications of business strategies and all aspects of people-management and leadership

• Facilitated a positive change in corporate culture

• Anticipated the need for change and influenced change before a crisis or inflection point arrives

• Consciously strived to build networks of support for change goals and objectives

• Provided guidance and helped conduct the investigation of complex complaints and concerns that could result in legal ramifications or organization exposure

• Partnered with Staffing to provide strategic staffing and recruitment consultation

• Conducted background checks and analyzed for potential problems

• Developed and managed communications regarding organizational structure, employment-related news, and HR-related programs and policies

• Helped drive the annual Focal Review process

• Managed Reduction In Force processes

• Conducted exit interviews to determine reasons behind voluntary separations

• Resolved Employee Relations issues through a systemic approach with clear documentation and follow through

• Benefits administration of Medical, Dental, Vision, Life, LTD/STD, 401k, and Workers’ Compensation plans

• Managed Workers’ Compensation cases and follow up

• Ensured compliance with State and Federal Law

• Created and maintained offer packets

• Ensured compliance and consistency of all of all company policies, procedures, and practices

• Conducted New Hire Orientation and subsequent paperwork processing in a timely fashion

• Coordinated the interview process including scheduling

• Facilitated Open Enrollment, Focal Reviews, Employee/Management training, safety/health issues

• Maintained employee data, file creation and database maintenance

• Managed Immigration processing of H1B, H1C Visas

• Directly trained and managed administrative support team

Office Management Responsibilities

• Facilities project management for various projects companywide

• Maintained three buildings with a ready resource to the employee population

• Decreased office expenditures by implementing needed controls on stock/supplies and standardizing ordering procedures

• Managed security access for all employees, contractors, vendors, and visitors

• Analyzed, evaluated, negotiated, and maintained relationships with various vendors and maintained vendor contact list

• Customer Order processing, shipping, and follow up

• Daily office administration: office supplies, business cards, corporate cell phones

• Handled travel arrangements for travel team

• Coordinated All Hands Meetings and planned and coordinated Company Events

10/07 – 05/09 Human Resources and Office Administrator Adaptive Planning, Inc. Mountain View, CA

• Facilitated talent management initiatives in the areas of On-Boarding, Orientation, Training, Performance Review planning and execution, Succession and Leadership planning

• Responsible for Benefits Administration, Annual Open Enrollment, New Hire Administration and, Survey completion

• Established respect and built trust creating a good rapport with all employees, visitors and vendors

• Created and maintained requisitions for all positions and posted job opportunities to various websites

• Implemented and maintained personnel procedures for recruitment, retention and termination of employees

• Investigated, counseled and resolved employee grievances including harassment claims and other employee relations issues

• Reviewed incoming resumes and coordinated interviews with hiring manager

• Analyzed market based compensation and the annual broad based review for overall equity among employees

• Conducted analysis on current processes and programs and recommend changes

• Maintained all personnel records and HR spreadsheets and databases

• Assisted with Payroll administration and commission plans

• Managed the Stock Option process and interfaced with employees and attorneys on paperwork

• Assisted sales and marketing departments with seminar coordination and issued CPE certificates for attendees

• Processed accounts payable invoices, posted and reconciled accounts receivables and corporate credit card charges

• Provided assistance to the customer support department with call screening and routing

• Managed facilities and all administrative and office operating activities including purchasing, leases, space requirements and layout planning, office equipment and furniture, communications, phone system, and supply inventory

• Maintained all legal records relating to incorporation, financing, patents and other legal documents

• Planned and coordinated meetings, events and project support

12/06 – 10/07 Professional Massage Therapist Club One Fitness San Jose, CA

• Provided therapeutic massage therapy to a variety of clients including athletes

• Educated clients with proper stretching methods

• Assisted personal trainers with clients in order to improve their workout routine

11/04 – 03/06 Office Administrative Assistant III Communication & Power Industries Palo Alto, CA

• Provided administrative assistance to V.P. of Marketing and Manager of Operations and others as needed

• Managed calendars for VP of Marketing and Manager of Operations and other sales and marketing staff

• Maintained personnel files for over 500 employees

• Calculated employee pay increases and promotions

• Assisted in office relocation for over 500 employees

• Assisted customer service representatives and other departments as needed

• Distributed employee pay records

12/02 – 07/05 Professional Massage Therapist Silicon Valley Wellness Center Santa Clara, CA

• Provided excellent massage therapy service to various clients using massage techniques specific to client needs

• Provided a relaxing environment for all clients

• Assisted three chiropractors with patients by stretching patients and providing soft tissue work

• Educated clients to the best of my abilities to aide in a better all around wellness

05/03 – 08/04 Professional Massage Therapist Decathlon Club Santa Clara, CA

• Provided therapeutic massage therapy to a variety of clients including athletes

• Educated clients with proper stretching methods

• Assisted personal trainers with clients in order to improve their workout routine

08/01 – 11/02 Manpower Inc. Santa Clara, CA

Human Resources Assistant onsite for Abbott Laboratories

• Supported HR Managers, Staffing Manager and Training Manager

• Responsible for all daily support to the HR Department activities

• Worked with agencies, recruiters and hiring managers

• Scheduled interviews and drug tests

• Submitted and reviewed information for background investigations

• Supported other departments heads as needed

• Created and produced reports

• Maintained personnel files and other highly confidential materials

• Coordinated career fair events

• Posted employment opportunities within the company and various websites

Legal Administrative Assistant onsite for Adobe Systems, Inc. San Jose, CA

• Supported Vice President, General Counsel, attorneys, paralegals and their administrative assistants

• Maintained corporate calendars and schedule meetings

• Ordered office supplies and equipment

• Maintained some legal documents, such as contracts and agreements

• Routed agreements to proper attorney and persons within company

• Processed emails and other documents

• Some customer service

08/00 – 03/01 Human Resources Assistant Viking Freight, Inc. San Jose, CA

• IT-Liaison - submitted various requests for information technology support and services

• Posted job opportunities in both company opportunity boards and various websites

• Processed employee drug screen results and ordered Motor Vehicle Reports

• Monthly and quarterly reporting - headcount, turnover reports, HR reports

• Service awards - administered service awards for years of service for employees

• Temporary agency invoices - ensured time cards matched invoices and submitted for approval for payment

• Affirmative Action tracking - tracked, logged and maintained tally sheets and applicant registers

• HR Administrative support - supported various levels of management, including HR Manager, Director and VP

• Prepared documents and presentations

• Created forms for use online

• Maintained files containing highly confidential material for 5000+ employees

• Assisted Legal Department with various documents and maintenance of department

• Assisted various departments within company depending on the need

03/00 - 08/00 (Contract) Office Coordinator Spinway, Inc. Sunnyvale, CA

• Responsible for daily catering and office supplies

• Ensured proper janitorial service

• Maintained conference room schedules

• Assisted Engineering group, HR and Recruiting department with scheduling, interviews, paperwork and new hire orientation

• Coordinated relocation of office from Palo Alto to Sunnyvale

• Provided back up support to receptionist

• Processed all incoming and outgoing mail and faxes

2/99 - 03/00 Administrative Coordinator AP Cells, Inc. Menlo Park, CA

• Accounts payable general duties, invoice entry and check issuance

• Payroll processing for 18 + employees

• Reception, including answering and screening calls

• Shipping and receiving

• Assisted scientists in placing orders and ensured orders were received properly

• Implemented a new purchasing program

• Maintained daily catering and ordered office supplies

• General office management

• Assisted executives, including the CEO, CFO, CSO, VP of Operations and Facilities Manager

• Assisted with Human Resources, hiring/interview process, new hire package preparation and employee files

• Coordinated off-site events and staff meetings using creative ideas

• Prepared documents and presentations pertaining highly confidential material of complex nature

• Coordinated all travel arrangements for entire company

EDUCATION

03/10 – present Ashford University BA – Human Resources Management Online

06/01 – 03/02 Silicon Valley College Massage Therapy/Holistic Health San Jose, CA

09/98 – 03/01 DeAnza College Accounting/Purchasing Cupertino, CA

09/91 – 05/95 Brockton High School General Education Brockton, MA

MISCELLANEOUS

Fluent in English, Spanish and Creole

Member of SHRM (Society for Human Resources Management)

Complete ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers’ compensation and workplace safety/security

Held position as Unit Officer the American Massage Therapy Association – Secretary 2004 – 2008

Approximately 6 years of sales, customer service and retail experience

Contact this candidate