Customer Service Sales

Emily A. Schupp

*** ****** *****

Sandy Springs, GA 30328

Cell: 502-***-****

************@*****.***

WILLING TO RELOCATE

CAREER OBJECTIVE

To obtain a position in a challenging environment that will enable me to use my own initiative, strong organizational skills, educational background and ability to work well with others to carry out the duties and responsibilities associated with the position.

SKILLS AND PROFICIENCIS:

Harvard Manage Mentor courses: Marketing: Customer Focus and Leadership: Leading and Motivating. Proficient in all Windows operating systems; Microsoft Word, Excel and PowerPoint, Excellent interpersonal skills, customer service, marketing promotions, and strong organizational skills.

EDUCATION:

Walden University, Masters of Business Administration.

Graduated, June 2010.

University of Louisville, Bachelor of Arts, Liberal Studies. Minor in Communications.

Graduated, June 2006.

WORK EXPERIENCE:

Financial Coordinator, Fresenius Medical Care.

5825 Glenridge Drive, Suite 150, Atlanta, GA 30328

Aug 2010- Present

• Maximize business revenue by regularly meeting with dialysis patients at their clinics to educate, explore, recommend, and coordinate the varied financial assistance options available to kidney dialysis patients.

• Retained the most commercial insurance policies in the South Atlantic group, resulting in an increase in business revenue.

• Administer funds issued by the American Kidney Fund foundation to preserve insurance policies for dialysis patients.

• Work with patients to assimilate personal financial information to determine if a patient qualifies for an indigent wavier program. Obtained the most approved indigent waivers in the South Atlantic group.

• Meet with Case Managers and Nephrologists at local hospitals to present and educate the varied financial assistance options available to kidney dialysis patients.

• Assist with the training of new Financial Coordinators.

• Consistently receive 100% on quarterly, patient quality audits.

Sales Support Specialist, Humana, Inc.

500 South 5th Street, Louisville, KY 40222

June 2008–Aug 2010

• Developed relationships with sales agents to maintain the sales organizations understanding of Medicare products, services and value proposition to generate company revenue.

• Expert in Humana Medicare Supplement plans, Medicare Advantage, Prescription Drug products and Financial Protection products.

• Assisted agents with specialized enrollment issues, processes and general agent credentialing and certifications to preserve customer satisfaction.

• Managed marketing material exceptions and approvals for sales agents to support company cost control measures.

• Assisted management with interviewing and training new associates.

• Maintained above-average department metrics, 95%.

Management Trainee, Enterprise Rent-A-Car.

1864 North Dixie Highway, Radcliff, KY 40160

Aug 2006 - May 2008

• Liaised with current and perspective clients, as well as sales teams on marketing promotions, which focused on identifying and servicing key accounts.

• During this period performed all administrative duties, to include data entry and providing customer-centered service, meeting the needs of all stakeholders.

• Generated corporate and dealership accounts resulting in an increase in business revenue.

• Demonstrated courtesy, tact and good judgment to provide effective customer service and assistance.

• Exceeded sales goals each month, rising to top 10% in the area.

PROFILE:

• American Kidney Fund Committee member, 2011-present.

• Fresenius Medical Care Mentor Program, 2011-present.

• Junior League member, 2010–present.

• Humana Top Quality Associate, 2009.

• Enterprise first quarter sales elite winner, 2006.

• Enterprise diversity team member, 2006-2007.

• Collegiate athlete, Campbellsville University volleyball team, 2001-2002.

• National Honors Society, 2000-2001.

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