Award-Winning Leader, Learning & Development

TED SUDOL**** Mineral Hill Rd. | Eldersburg, MD **784 | 443-***-**** | *******@*****.***

http://webprofile.info/tsudol/

VP / DIRECTOR OF LEARNING & DEVELOPMENT

Multi-discipline executive with extensive experience leading training and learning development operations, transforming large firms into high-growth entities. Strong track record of designing and launching e-learning strategies and training programs appropriate for organization’s size, scope, and mission. Successful at building and directing diverse teams committed to achieving aggressive training/learning development goals. Highly effective at leveraging key relationships, resources, and emerging technologies to maximize continuous improvement, workplace diversity, and talent both inside and outside of organizations. Expert in adult learning and instructional design & development with focus on driving cost savings and positive change in the workplace.

CORE LEADERSHIP COMPETENCIES

* Leadership / Team-Building

* Integration of Educational Technologies

* Instructional Systems Design & Delivery

* Learning Best Practices / Process Improvements

* Program / Business Development

* Talent & Diversity Management

* Training Workshop & Program Management

* Cross-Functional Team Leadership & Collaboration

PROFESSIONAL EXPERIENCE

MAXIM HEALTHCARE SERVICES, INC. – Columbia, MD 2007 – 2011

Director, Professional Development Center

Nationwide leading provider of home health, medical staffing, and wellness services with annual sales of $1.4 billion+.

Led day-to-day operations supporting professional development center responsible for working with all business units to identify learning needs and develop viable solutions to improve employee performance. Directed 23-member, multi-disciplined team. Managed corporate compliance training and certification initiatives to meet all state and federal requirements. Tracked and managed $3.5 million annual operating budget.

* $200,000 in annual cost savings generated by conceiving and building multimedia studio to support rapid production of e-learning courses, mobile learning tools, and promotional videos for internal and external clients.

* Shortened recruiters' time to proficiency 30% and attrition nearly 50% after redesigning recruiter training curriculum to provide core skills via online learning and one-to-one mentoring across homecare/staffing divisions.

* Achieved 100% compliance with government health care regulations as result of launching new learning management system to deliver and track self-paced, web-based training classes for 90,000 clinical staff located nationwide.

* 35% reduction in attrition in 90 days achieved by directing interview skills training program to identify and hire talented Operations and Clinical Managers that best fit with corporate culture.

* Championed and rolled out use of 360 degree assessments for managers and leaders, resulting in 100% of all managers receiving professional development plan covering areas of improvement and accountability.

* 300% increase in employee training offerings via catalog over two-year period attained through development and implementation of online and classroom training programs for company employees.

SYLVAN LEARNING, INC. – Baltimore, MD 2004 – 2007

Director, Sylvan University

Leading provider of tutoring and supplemental education services with annual sales exceeding $215 million.

Oversaw development and delivery of training to support new business initiatives and delivery/maintenance of existing certification-based training courses. Led eight-member department and $1.2 million annual budget. Engaged key stakeholders to identify and fulfill skill gaps throughout organization. Created user guides, operation manuals, and training products designed to drive adoption within distribution channel.

* Cut $30,000 annually by launching learning management system to support delivery and tracking of web-based training courses for 1,200 learning centers throughout North America.

* $10,000 saved annually as result of deploying web-based training courses across Learning Centers nationwide that led to automating training record processes while eliminating administrative costs.

* 10% improvement in sales nationwide on average produced by working in collaboration with team members to deliver “Sales Excellence” training courses around country for Center Directors.

* Reduced training related expenses for franchise and corporate-owned locations after devising and executing online course registrations, automated email confirmations, and online class evaluations.

ALPHAGRAPHICS, INC. – Salt Lake City, UT 2001 – 2003

Director, Training & Technology

Franchised chain of 350+ independently-owned and operated full-service print shops located worldwide.

Directed design and delivery of training for international network of quick print franchises including leader-led, CD-ROM, VHS, and web-based programs. Monitored $1.1 million annual operating budget. Defined and aligned business plans to achieve revenue objectives. Led department responsible for providing nationwide field training to enhance sales/product knowledge and technical skills. Provided technical helpdesk support for franchisees and their employees.

* $150,000 eliminated in equipment costs as result of overseeing construction, setup, and negotiations for 1,800 sq. ft. store onsite at corporate headquarters to be used exclusively for training purposes.

* Designed and executed 25+ annual conference workshops per year supporting 350 worldwide franchises in areas covering staff development, financial management, sales/marketing, best practices, POS system, etc.

* Generated 23% reduction in average time to achieve breakeven from 13 months to 10 months through redesign of four-week training program that helped new franchisees secure 10% increase in new sales growth.

* Increased average monthly revenues by $2,500+ per store after establishing new store offerings covering variable data printing, digital archiving, mailing services, and large format printing products.

* Lowered training costs as result of researching, testing, and implementing online web-conferencing software (WebEx) to deliver cost-effective, online training programs to stores throughout United States.

SHARP ELECTRONICS CORPORATION – Romeoville, IL 1996 – 2001

Associate Director, Technical Services & Support

Provider of consumer electronics, office products, and component electronics in both retail and B2B environments.

Oversaw daily technical services and support operations for nationwide network of service agents covering more than 400 new product releases annually. Accountable for receipt of service documentation and parts, technical product training, inspections, warranties, and call center helpdesk assistance. Ensured service readiness of channel partners to support release of new digital-era products. Managed 59 employees and $2 million operating budget. Received two Silver Finalist AXiEM awards for providing excellent training content and application of advanced technology.

* $1.2 million in revenue growth yielded by introducing core skills e-learning training library that reduced length of instructor-led classes 40% and related per student expenses 35%.

* $25,000 increase in annual revenue achieved via Train-the-Trainer program, which increased dealer agents certified to train 50% (from 80 to 120), thereby doubling the number of technicians trained through this channel.

* Established and maintained processes to support introduction of 400+ new products per year across US markets, resulting in 98% service support resources available upon product release.

* 13% improvement in employee productivity attained by supporting design and roll out of performance management program to clarify employee goals and provide greater accountability across all business units.

* Improved records retrieval and management reporting as result of deploying online training management system encompassing complete database of training courses and resources.

* Achieved Microsoft certification for all 86 internal support specialists with only 2.3% attrition rate in 18 months by spearheading training initiative to ensure digital competency of internal technical support team and channel partners.

PREVIOUS WORK HISTORY

Gestetner Corporation, Manager, Technical Support, Greenwich, CT

Sharp Electronics Corporation, Senior Training Instructor, Mahwah, NJ

EDUCATION / CERTIFICATIONS / AFFILIATIONS

* M.S. in Distance Education, University of Maryland University College, Adelphi, MD

* B.S. in Industrial Studies, Montclair State College, Upper Montclair, NJ

* Certifications: Leadership in Distance Education; Training at a Distance - University of Maryland University College

* Affiliations: American Society for Training & Development (ASTD); American Management Association (AMA); International Society for Performance Improvement (ISPI); Society for Human Resource Management (SHRM)

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