Veronica Chapa LVN
Resume:
Veronica Chapa
Cibolo, TX
Objective
Licensed Vocational Nurse position allowing for growth in the medical field. Position in which I can utilize my nursing skills and knowledge to help in the growth and productivity of the company.
Profile
Motivated, personable Licensed Vocational Nurse with supervisory experience and a successful 5-year track record of managing heavy daily patient volume including telephone/inpatient triage, appointment scheduling, and patient referral. Proficient in all documentation/record maintenance/paperwork to ensure accuracy and patient confidentiality. Talent for quick learning Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing friendly patient care at all times
Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.
Skills Summary
Nursing(geri,family,pedi,medsurg)
Disease Management teaching
Patient education
General Office Skills Computer Savvy
Customer Service
Scheduling
Nurse Documentation
CPR/AED Medication Administration
IV knowledge, (not certified)
Front-Office Operations
Professional Presentations
Professional Experience
DISEASE MANAGEMENT/CHRONIC CARE
Prepare complex reports for managed care of patients with chronic diseases. .
Design and deliver diets and or exercise regimens for patients with ongoing lifestyle changes that come along with new diagnosis
Conduct small-group sessions on diabetic teaching
Communicate medical concepts to patients using layman’s terms to facilitate understanding.
Medication Administration IV/ORAL/IM/ID/SUBQ
.
CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING
Oversee front-office operations and provide impeccable customer service:
o Built a clientele supported by 60% referral business..
DETAIL MASTERY & ORGANIZATION
Manage all aspects of day-to-day operations as growing clinical supervisor
o Patient scheduling for busy office averaging 52 appointments weekly.
o Supervision of a total of four clinical staff members
o Patient support including assessment, counseling, and education regarding medication and treatment.
o Compliance with all healthcare facility, HMO, OSHA and insurance requirements.
Employment History
WELLMED 731 N WALNUT NEW BRAUNFELS, TX
Disease Management Nurse 09/08-present
NIX SENIOR HEALTH CARE 414 NAVARRO SUITE 1111 SAN ANTONIO, TX
Clinical Supervisor 01-07-09/08
SAN ANTONIO RENAL OFFICES
CLINICAL NURSE 01/06-12/06
FRANK TEJEDA VETERANS HOME FLORESVILLE, TX
CHARGE NURSE 08/04-01/06
Education
COASTAL BEND COLLEGE – Beeville, TX
General 2002-2003 GPA: 2.50/4.0
COASTAL BEND COLLEGE – Pleasanton, TX
Licensed Vocational Nurse 2003-2004 GPA: 3.5
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