Customer Service Sales Manager Administrative Assistant, Server

Monique Braswell

*** **** **. ****** • Marathon, FL 30335 • Phone: 305-***-**** • Email: ***************@*****.***

Qualifications Profile

An experienced and reliable customer service and sales professional with expertise in a diverse array of industries with emphasis on:

• Front Office Management and Reception

• Customer Service and Telemarketing

• Administrative Assistant Functions

• Finance and Accounting

Experience Highlights

• Performed outbound sales calls with a minimum successful contact goal of 45 calls and 120 dials per day

• Increased campaign donations by 20% over 6 months through direct and indirect donor commitment

Work History

Sales Representative A.C.S. Professional Fundraising

August 2009-June 2011 Southfield, Michigan

• Performed aggressive outbound cold calls to potential donors

• Gathered marketing feedback and created campaign reporting detail, including follow-up donor calls

• Provides customers and potential customers with information about fundraising campaigns

• Data Entry and Customer Service

Guest Relations Specialist Shear Point Medical

August 2008-July 2009 Birmingham, MI

• Front Office Reception duties including accepting service co-payments, filing, typing and data entry

• Placed custom order for hair replacement

• Scheduled patients for laser treatments

• Performed inventory of hair systems

• Assisted Finance department with accounts management

• Data Entry and Customer Service

Office Manager A.W.H. Trucking Enterprises, LLC

February 2004-June 2008 Detroit, MI

• Ordered and managed office supplies

• Organized client conferences and staff meetings

• Assisted Payroll Manager with weekly and bi-weekly payroll

• Served as back-up receptionist when needed

Contingent and Part-time Employee Various Temporary Agency Assignments

February 1999-January 2004 Greater Detroit Michigan Areas

• Security Guard for Nursing Home

• Security Guard for Phoenix Group

Education and Training

• Associate’s Degree, Office Administration, Davenport University, Detroit, MI, August 2006

• Trained and proficient in Microsoft Word, Excel, PowerPoint

• QuickBooks and Peachtree functional knowledge and reporting capabilities

• Typing skills at 60 wpm

References

References Available Upon Request

Contact this candidate