Customer Service Administrative Assistant

Objective:

To obtain a challenging management position in a growth oriented company where I can assist in improving the efficiencies while maintaining compliance.

Summary:

Focused on being a professional thriving on exceeding goals and expectations. Works as a team player with a proven record in customer relations, scheduling, A/R, and general office operations. Strong organizational abilities combined with excellent interpersonal and communication skills that work effectively with other people at all levels.

Professional Experience

Pres. Applingwood Healthcare Center

Receptionist/Payroll Clerk

Handle multi line phone system

Process Payroll for all employees

Process all 401k enrollments

Process all benefit participant enrollments

Tour prospective families of facility

Schedule family parties and reservations

Handle all employee attendance records

Responsible for all Human Resource inquiries

Maintain and balance all resident trust accounts

Responsible for monthly bank statement accounting for residents

Process resident insurance payments

Process all nursing license renewals

Process all employee hire and termination paperwork

General office duties

Reconcile all employee benefit invoices monthly

Generate employee yearly bonus reports for administration

Maintain all facility office supplies

Process all employee garnishents

2009 Bartlett Recreation Center

Front Desk Receptionist

Greet members

Process new and existing memberships

Handle multi line phone system

Assist management with clerical duties

Tour prospective new members through facility

Maintain facility brochures and announcements

2007-2009 Homemaker

2005-2007 LEGACY WEALTH MANAGEMENT

Administrative Assistant/Receptionist

Handle multi line phone system

Responsible for all mass mailings, company brochures and overnight material

Assist Controller with employee reimbursements and accounts payable

Notary Public

Assist group of 20 financial advisors with various office duties

Provide various customer service duties for all clientele

Responsible for all incoming and outgoing mail for office

Schedule meetings and luncheons for all clients and personnel meetings

Responsible for maintaining office supplies

2003 – 2005 AMERICAN EXPRESS FINANCIAL ADVISORS

Financial Planning Assistant

Provided administrative support for paraplanner and group of three advisors

Scheduled appointments and assisted clients with service issues

Pulled performance reports and client information for appointments

Assisted with completing forms to process daily business

Organized and maintained confidential client files

Assisted with implementing new filing/coding system for the group practice

Updated client records and data using client database system

Processed weekly compensation reports and tracked all business

1999 – 2003 Homemaker

1991 - 1999 CONCORD EFS

Banking Administration

Provided client service for corporate and individual client accounts

Generated heavy amounts of reports and correspondence

Entered and maintained client data

Handled Federal Reserve closings

Worked heavily with the Federal Reserve Bank

Filing; maintained detailed documentation on all accounts

Administrative functions necessary for daily operations

Accounting Assistant

Handled computer based accounts payable and accounts receivables

Entered data and maintained client and vendor databases

Generated reports and correspondence

Filing; maintained detailed records

Administrative functions to assist department management

Education

The University of Memphis. Memphis,Tennessee.

Attended 3 years

Strengths

- Effective communicator; interact well with customers, vendors, co-workers and management.

- Self-starter and highly motivated.

- Positive attitude; personable and professional.

- Organized; extremely detail-oriented.

- Highly efficient with reports, numbers and correspondence.

- Extremely service oriented with a combination of intuitive and analytical abilities.

- Demonstrated career history in accounts payable, accounts receivable and customer service.

Information Services

Proficient in all areas of MS Office, Stratus, and AS400 systems

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