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Customer Service Medical

Location:
Thompson, CT, 06277
Salary:
52,000-55,000
Posted:
July 09, 2010

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Resume:

WENDY SCHELLHAMMER

*** ****** ***** ****

Thompson, CT 06277

Cell: 508-***-****

Work: 508-***-****

E-mail: gbq2rv@r.postjobfree.com

Summary Of Qualifications

Multitasking, detail oriented, and proactive Microsoft Outlook, PowerPoint, Word, and Excel

Excellent time management and calendar management Excellent organizational skills

Excellent verbal and written communication skills Tools/Applications: Maximo, Sciquest, Citrix, SAP

Professional Experience

Charles River Laboratories, Shrewsbury, MA 10/2006- Present

Executive Assistant/Supervise Front Desk Operations/Document Control Specialist/Senior Administrative Assistant

Provide executive administrative support for the Site Director, Preclinical Services Massachusetts, Shrewsbury. Oversee Front Desk Operations. Provided administrative support for the Senior Director of Finance, multiple Associate Directors of Laboratory Sciences, Director of Laboratory Sciences, Vice President of Preclinical Services North America, along with 85+ staff of the Laboratory Sciences group. This included, but was not limited to:

Perform all common administrative functions (phones, organize travel arrangements, prepare expense reports).

Establish and maintain sensitive files and records.

Create and format presentations and reports using PowerPoint and Excel.

Handle special projects and duties as needed (for example, data collection, report creation, database maintenance, contacting personnel for routine updates, etc.).

Contact company personnel at all levels of the organization (globally) to gather information and prepare reports

Establish and maintain manager’s calendar.

Assemble and analyze confidential information for management.

Prepare, process, and maintain confidential agreements.

Independently compose and proofread reports, correspondence, and memos.

Screen delivered mail, phone calls, and director’s e-mail. Determine appropriate response and handle routine matters or refer them to appropriate parties for action.

Manage and maintain monthly credit card expenses and logs.

Accept and complete assignments outside of organization when requested.

Coordinate and follow up on action items to ensure completion. Delegate where appropriate.

Independently investigate assigned problems and determine method of research data requirements and analysis techniques. Recommend actions.

Answer questions and provide assistance relating to office operations and established policies and procedures.

Greet visitors, schedule conference rooms, order office supplies, ensure office machinery is maintained, and handle mail and shipping.

Oversee the site receptionist/travel coordinator which includes answering all incoming calls and greeting visitors. This also includes all travel arrangements for site employees and clients that request assistance with travel arrangements.

Responsible for the daily control of data flow throughout the organization and management of the Standard Operating Procedure (SOP) control process through the document management system.

Accomplishments

Responsible for the creation and implementation of a new Standard Operating Procedure for all employee training records for the Shrewsbury facility.

WENDY SCHELLHAMMER

Bentkover Facial Plastic Surgery, Worcester, MA 07/2005-08/2006

Medical Secretary/Receptionist

Medical transcription. Customer service including the booking of patient appointments/responding to patient inquiries/maintains and updates patient data. Telephone communication and computer skills and various office clerical duties including billing, typing, word processing, and filing.

W.D. Schellhammer, Inc., Thompson, CT 1997-2006

Self-Employed Medical Transcriptionist

Transcription of medical dictation to provide a permanent record of patient care. Medical transcription in multiple specialties including cardiology, internal medicine, neurology, oncology, nephrology, general surgery, pulmonology, chiropractic care, ENT/plastic surgery. Customer service. Management of six medical transcription subcontractors.

EDUCATION

At-Home Professions 1994-1995

Certified Medical Transcriptionist

Tantasqua Regional High School 1981-1985

High School Diploma



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