Customer Service

Tammara D. Austin

***** *. **** ** *****, OK 918-***-****

*******.******@*****.***

Summary of Qualifications

Over five years experience in customer service

Point of contact excellence

Problem solver who persistently follows up until issue is resolved

Excellent decision making skills

Effective communicator both written and verbal

Strong data entry skills; alpha and numeric

Excellent computer skills experience

Initiative to do more than is required to improve or enhance job results.

Work History

Guardian Security group 11-09/07-11

Customer Service Representative

Providing customer service and monitoring their homes and businesses responding instantly to verify the cause and expedite intervention as needed. Responding to burglar, fire and panic alarms with in thirty seconds to dispatch or cancel out the alarm status. Responsible for trouble shooting and setting service appointments for one hundred and fifty different systems types for the southern part of the US.

Hilti 11/04/10/06

Customer Service/Order Entry Representative

Responsibilities include but are not limited to; working closely with Hilti Sales, confirming stock inventories for Hilti distribution centers through out US and Canada to ensure availability for shipments. Responsible for reviewing online orders for accuracy and completion, communicating missing or incorrect information to resolve discrepancies, responsible for updating the customer of order status as well as sending out order confirmations and order complete notifications. Coordinated with internal departments to ensure the timely and accurate completion of orders ran order reports and worked special projects, assisted with all aspects of the order to ensure an expeditious outcome.

Avis Reservation Center 02-04/11/04

Reservation sales agent

Perform sales and service functions to confirm reservations and satisfy customer travel needs, resulting in meeting company goals. Achieved and maintain required goals for conversion, talk time, promotional programs, QA evaluations, attendance, and professionalism as outlined in the agent performance appraisal justification.

Dollar Thrifty Automotive 08-03/12-03

Inbound customer service representative

Booked reservations for car rentals throughout the continental US

Perform customer service functions to confirm reservations and satisfy customer travel needs, resulting in meeting company goals. Achieved and maintain required goals for conversion, talk time, promotional programs, QA evaluations, attendance, and professionalism.

Oasis Staffing/Gateway Computers 02-03/05-03

Inbound technician support

Provided customer service by receiving and diagnosing incoming customer calls related to computer problems. Customer inquiries included but were not limited, rebooting system, trouble shooting, software installation and maintenance issues, maintained excellent rapport with customers while successfully reaching resolutions.

Pepsi Cola Bottling Group 06-00/06-02

Customer service repair technician dispatcher

Dispatched service calls to assigned technician,

Scheduled equipment repairs for area technicians,

Light troubleshooting, record keeping and heavy data entry.

TV Guide Cable Network 06-98/06-00

Inbound customer service representative

Assisting customers with new and current digital network service issues,

Dispatched service calls to assigned technician, researched billing issues.

Park-side Hospital 04-97/04-98

Medical records clerk/Admissions

Maintained medical records for outpatients

Scheduled and Pulled files for appointments

Flagged files, for new and old records

Recorded patient calls for the county area

Assisted with patient admissions

Education - Nathan Hale high school Tulsa, Oklahoma - May 1998

Training and Development:

Business Technician, Customer Service Training

Problem Solving, Call Center Solutions

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