Customer Service Management

Christine Copeland

Cell: 815-***-****

Email: ***********@*****.***

Objective: My goal is to work diligently to assist a good organization in the completion of company goals.

Qualifications:

Social Skills: I am a positive communicator in all situations with many diverse people.

Detail Oriented: I have managed the details of the many components of a customer’s account setup, conducted visual audits of accounts to further assist, and performed accurate data entry.

Customer Service: I consistently displayed courtesy and concern towards customers and/or consumers in an effort to resolve their issues.

Time Management: I am able to resolve issues in a timely manner and prioritize responsibilities.

Education:

Rock Valley College Mass Communications

Rockford, IL August 2003 - March 2004

Courses: Speech, Audio and Video Production, etc.

Rockford Business College A.A.S. Business Administration with Marketing

Rockford, IL April 2006 - November 2008

Courses: H.R. Management, Marketing, Accounting I & II, Business Law, etc.

Judson University B.A. Human Resource Management

Rockford, IL February 2009 – December 2010

Courses: Employee & Labor Relations, Workforce Diversity, Compensation Management, etc.

Employment History:

Willowglen Academy of Illinois August 1, 2011- November 28, 2011 701 Lamm Rd. Freeport, IL 61032

- Direct Support Professional (DSP) ; assist mentally and developmentally disabled adults and children with education and daily life activities such as personal grooming, nutrition, and community involvement

Community Care Systems Inc. October 12, 2010 - July 25, 2011 3600 E. State St. Rockford, IL

- Homecare Aide, assist clients with personal grooming, housekeeping duties cleaning, laundry, floor care, transportation; provide companionship

Ruiz Construction Systems Inc. September 13, 2009 - January 10, 2010 1725 Huntwood Drive Cherry Valley, IL

Project assistant , any office or clerical duties, transporting, scanning, copying, and filing documents, contacting subcontractors

Bergner’s August 18, 2009 – March 25, 2010 7200 Harrison Avenue Rockford, IL

- Sales associate, cashier, customer service and support

NCO Group July 16, 2007 - July 16, 2009 7180 Spring Brook Road Rockford, IL

- Customer service , account specialist , cellular technical support

West Telemarketing April 2, 2007 - July 14, 2007 1975 Harlem Road Rockford, IL

- Customer service for processing unsecured loans and credit applications

References available upon request

Contact this candidate