Customer Service Quality Control

Current: Best Cruises- December ****-present

Office manager-responsible for all customer service. Planning and maintaining all groups. Booking air, land and cruises packages. Training and quality control.

Travel one- July 1997-October 2001

Making all reservations for corporate VIP clients. Quality control and company floater.

American Express Travel 1993-1997

Making all reservations for corporate travellers. Testing new BETA projects for new sofwatr used company wide, traing and quality assurance.