Customer Service Sales

OBJECTIVE

To secure a position with a well established organization with a stable environmentÂ

To obtain a position where I can maximize my customer service and organizational skills

PROFESSIONAL PROFILE

Seasoned Customer Service Representative with a technical skill set

and expertise in leadership, project management and customer care

Resourceful, creative problem solver with a proven aptitude to

analyze and translate complex customer situations

Enthusiastic learner who quickly grasps new concepts and technical

skills

Proficient in Windows 98/200/XP/Vista/7, Mac OS 10x, MS Word,

Internet Explorer and Mozilla Firefox

Expert in configuring networking equipment such as Linksys, Netgear

and D-link routers

EDUCATION

Grenada High School

Grenada, MS US

High School Diploma - 6/1995

EXPERIENCE

11/2008 Present AT&T

Customer Assistant, Birmingham, AL

Provide technical support for AT&T Business and Residential customers Promoted to Team Lead

Respond to all technical request from customers experiencing problems with hardware, software, networking and other computer and web technologies.

Setup repair appointments for customers with unresolved issues. Provide assistance to new hires

Make outbound calls to customers to meet prior commitments to ensure customer satisfaction

Assist other agents with unresolved issues and take escalated calls from irate customer

Log incoming and outgoing calls into call-tracking database.

Up sell new products and services to out of scope customers

02/2006 - 01/2008 Sears Home Improvement

In-Store Marketing Rep., Birmingham, AL

I setup appointments for free estimates for Sears product

Spoke with customer in store and offered product information

Made hot calls directly into the appointment center with customers that were eager to learn more about the services that rendered by Sears.

Creatively designed new ideas to make customer interested in home estimates for windows, kitchens, siding, and other home repairs

08/2003 - 10/2005 Teletech

Technical Support Agent, Fairfield, Alabama

I provided technical support for Verizon DSL Customers

Assisted customers with dial up and ADSL connectivity issues

Set up email accounts and home networks.

2/2001 - 6/2003 Crown

Assistant Manager, Hoover, Alabama

Bookkeeping, Payroll, and Merchandise Ordering.

Weekly inventory audits to ensure accuracy of items in store

Trained new hires in cashiering and utilizing new systems

Recorded Gas Reading to maintain store levels

Responsible for reconciling previous daily store transactions

Delivering Bank deposits and withdrawals

Provided Exceptional Customer Service to build rapport with customers

10/1995 - 11/2000 Chapel Sales Inc.

Field Supervisor, Collingswood, NJ

Door to door sales.

Responsible for training new agents.

Created sales technique.

In charge of daily motivational meetings for agents about setting goals to achieve quotas on a daily basis.

Located territories for agents to canvas.

Performed duties of a room leader by checking rooms daily

AWARDS

Teletech top agent--1st quarter(2004) which included an invitation to

the Center Rings Banquet, a trophy, and a day off.

Received an award from Chapel Sales Inc for top agent in sales and

production which included $200, a trophy, and a day off.

Received 2 employee of the month awards at Crown.

Exceeded my monthly goals at AT&T , which I received monetary

bonuses

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