Accounting, Reconciliation,Banking,Customer Service
Resume:
JENNIFER GIBSON
Houston , TX 77090
Cell Phone: 713-***-****
Email: *****************@*****.***
Objective: A full time position with an oriented company that seeks an ambitious and career conscious person, where acquired skills and education will be utilized toward continued growth and advancement.
Summary of Qualifications:
Recognized for high ethical standards in all work performed.
Reputation as a dependable and accountable employee.
Highly effective in negotiation, problem solving, and analysis. Demonstrated diplomacy and forbearance in dealing with customers. Excellent Customer Service skills.
Computer Skills:
Proficient in MS Word, Excel, Access, Power Point, Lotus, Internet Explorer, and Banking Software
Operating Systems: Microsoft Windows 95/98/2000/2007/Windows Vista/XP
Work Experience:
Bank of New York
Reconciliation Associate Houston, TX.
11/19/07-12/04/08
Reconciled cash activity between Excel Cash Flow, TAS, and Compliance Model (SAM/WSO)
Researched/analyzed causes of reconciling items, determine/define resolution requirements, and coordinate resolution through appropriate notification/request/approval processes
Analyzed client and/or compliance requirements to establish priority for conducting reconciliation processes and meeting frequency standards/service level agreements
Researched, tracked and resolved reconciliation discrepancies.
Responsible for clearing discrepancies in timely manner
Properly escalated and reported aged items
Differentiated between reconciling items which may include pending loan trades, pending WSO processing, failing trade, corporate action, reinvestment income
Performed and assisted with various reporting duties and functionalities
Reported out-of -proof conditions to affected area and to management on a daily basis
Researched and resolved out-of-proof conditions
Performed other record keeping functions within the department as needed
Bank of America
Cash Vault Rep II& Accounting Specialist II &Operation Rep Houston, TX.
08/02/04- 11/01/07
Cash Vault Rep II
Processed large commercial deposits within a specific time
Verified bank deposits
Prepared change orders
Separated currency and identified counterfeit currency
Posted credits and debits to commercial accounts
Monitored commercial accounts for illegal activities
Accounting Specialist II
Reconciled bank accounts on daily basis
Posted information and balances on general or subsidiary ledger
Electronically transferred funds to correct accounts
Researched and cleared exceptions on daily basis
Posted credits and debits
Monitored customers accounts for illegal activities
Identified and detected fraud items
Operation Representative I
Calculated and determined interest owed to customers
Refunded or deducted NSF fees and over draft fees
Posted information and balances on general or subsidiary ledger
Reconciled bank accounts on daily basis
Updated customers accounts on online banking
Loves Casino
Cage Cashier& Floor Person Port Allen, LA.
11/04/02-7/5/04
Issued and exchanged currency
Calculated tickets received from customers using ten key by touch
Provided customer service and assisted customers with their requests
Inputted and retrieved customers information on casino loyalty program software
Balanced daily transactions and cash drawer
Bank One
Part-Time Teller Baton Rouge , LA.
01/15/03-2/10/04
Processed customers transactions
Received and disbursed money to customers and recorded the transaction in accordance with well defined policies and procedures
Cashed checks, handled deposits, and withdrawals
Provided customer service in response to customer needs and requests
Referred potential sales opportunities
Education:
Southern University Baton Rouge , LA.
BS, Finance, 2004
Port Allen H.S. Port Allen , LA. H.S Diploma, 1996
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