Sales Customer Service

NICOLE RIMMER

*** ********* **, *********, ** ***74 PH: 404-***-**** EMAIL: ************@***.***

OBJECTIVE:

To obtain a position as a team-player in a “customer-first” oriented organization where I can maximize my customer-service experience in a challenging environment to achieve corporate goals and be promoted within.

Skills and Proficiencies

Microsoft Office including Word, Excel, Power Point Planning and Scheduling All forms of communication including verbal, written and digital Interpersonal Customer Service CAR – computer assisted research Telecommunications including telephone, fax, video conferencing Purchasing Typing Speed – 50 wpm

HIGHLIGHTS:

• Service-focused, technically skilled and hardworking office support professional with nine years of experience.

• Advanced skills in MS Office Suite (Word, Excel, Access, PowerPoint and Outlook); demonstrate ability to learn new computer programs quickly.

• Expert interpersonal and communication skills -- known for tactful handling of sensitive, confidential issues; ability to resolve customer complaints; and timely completion of polished, executive-level reports and presentations.

• Experience with routine activities in support of sales compensation for the business unit and understanding the basic plan designs. Analysis of competitive sales compensation data; and calculations of commission/incentive award payments to sales personnel based on commission plan provisions.

• Handled a broad scope of internal processes encompassing the daily management of billings, collections, reconciliation, general ledger and month-end-closings with a main focus on accounts receivable functions.

• Managed detail aging, commission, manual/computerized cash batch, and sales journal; executed and delegated data entry and order processing functions; Created inventory lists, payroll lists, etc. in Excel.

• Reputation for dependability, honesty, dedication and enthusiasm. Provide premium service to both internal and external customers.

PROFESSIONAL EXPERIENCE:

UDS Law Group-Atlanta, GA 02/2012 - Present

Fulfillment Representative

Milend Inc, Atlanta, GA 09/2012-02/2012

Pre Processor

Today’s Office Professionals-Atlanta, GA CONTRACT ASSIGNMENTS 07/2011-09/2011

Nsoro – Receptionist 7/20/2011 – 7/23/2011, 8/23/2011

Chexar Networks - Risk Specialist 7/25/2011 – 8/16/2011

Allied Staffing – Overland Park, KS Contract Assignments 6/2010- 03/2011

Heritage Labs /Hooper Holmes -Account Specialist/PIL Specialist

Care Centrix – Overland Park, KS 1/2010 – 6/2010

Contract Medical Assessment Coordinator

Sprint/Comsys-EDS – Overland Park, KS 2/2009- 12/2009

Contract Sales Commission Analyst

Bank Midwest - Kansas City, MO 7/2007 – 9/2008

Administrative Assistant

Ikon - Missouri and Kansas Area 10/2003 – 12/2006

Field Service Representative

EDUCATION:

Raytown South, Raytown, MO. (2003)

Child and Family Development Course, University of Central Missouri (2008)

Regency Beauty Institute, Independence, MO – Cosmetology (2011)

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