SENIOR TECHNICAL WRITER

Summary of Qualifications:

I will use my 17 years of technical writing experience to support your company and its customers. Included with my writing experience, I bring leadership and training capabilities to personnel, a work ethic that is recognized and contagious to others, a sharp eye and attention to detail, and a genuine enthusiasm to innovate and produce quality work and products. Skills include, but are not limited to, the following points:

Adobe Creative Suite software

Epic Arbortext (XML/SGML)

Photography and media equipment

Structured Adobe FrameMaker

Leadership of a team of 12 employees

Content Management Systems

Technical writing staff trainer

Content Management System and Enterprise Date Environment experience

Team environment promotion

Quality control editor for manuals

Interviewing Subject Matter Experts (SMEs)

Microsoft SharePoint software

Adobe Acrobat Professional

Standards Expert

Data mining

Direct customer relations

Professional Experience Highlights:

U.S. Combat Systems (BAE Land and Armaments, LP), York, PA 1/08 – Present

Lead Technical Writer/Subject Matter Expert – Lead Technical Writer and Subject Matter Expert for seven variants of Mine Resistant Ambush Protected (MRAP) vehicles and Medium Mine Protected Vehicles (MMPV). Duties and accomplishments include the following:

Team Lead for vehicle validation team of 12 employees at BAE facility in Sterling Heights, Michigan.

Doubled validation workflow efficiency by recognizing deficiencies and required process improvements and presenting to management.

Validated engineering drawings and Technical Data Package to help BAE engineering correct errors.

Assembled deliverable technical manuals per mil-std matrices and post to common file location so that government entities can access.

Quality Control Expert for post validation work technical manuals. Checked work for consistency, grammatical and technical accuracy, and correct XML/SGML tagging/links.

Assist BAE Provisioning and Logistics Documentation Engineers with Maintenance Allocation Chart (MAC), Repair Parts and Special Tools List (RPSTL) and Level Of Repair Analysis (LORA).

Worked directly with TACOM and CASCOM representatives on manual content to improve technical manual usability in the field.

Volvo Construction Equipment, Shippensburg, PA 8/07 – 1/08

Supervisor, Instructional Writing – Managed technical communications team responsible for creating and maintaining Operation and Service Manuals related to road machinery equipment for global construction market. Duties and accomplishments include the following:

Supervisor for a team of five employees.

Created process and work responsibilities matrix for department and electronic filing system in preparation for training related to content management system.

Trained employees to convert legacy manuals (paper, Structured FrameMaker, PageMaker) to material importable to proprietary content management system with Arbortext/Epic Editor front end.

Coordinated printed, CD-ROM, and internet based manual distribution to customers.

GGS Information Services, York, PA 11/99 – 2/03, 5/04 – 8/07

Senior Technical Writer – Lead writer authoring detailed technical manuals for several high-end clients, including American Honda Motor Company, Inc., GEA FlatPlate, TATA Motors, Limited, York International/Johnson Controls, and Case New Holland. Duties and accomplishments include the following:

Created/emulated electrical schematics for several Honda and Acura automobiles by reading vehicle engineering drawings and recreating in service manual format using Adobe Illustrator.

Saved GGS $10k in photography services for Honda and Acura vehicle manual wiring harness pictures by renting photography equipment and performing photography myself.

Defined and documented Standard Operating Procedures (SOP) for GEA Flat Plate’s manufacturing and administrative procedures to help GEA with ISO 9001 certification.

While writing SOPs for GEA Flat Plate, I was able to identify ways to shorten cycle time for better efficiency while maintaining quality.

Lead writer that trained team of technical writers at GGS India to write automotive technical manuals for TATA Motors Limited.

Created templates and layouts to update TATA Motor’s automobile owner and service manuals to world-class standards.

Developed and authored York International installation, service, operation manuals, troubleshooting, and wiring schematics for industrial chiller graphic control panels retrofitted to competitive units. Created searchable and bookmarked electronic copies of manuals for distribution among service technicians.

Created technical manuals and training documentation for Case New Holland industrial and agricultural equipment.

Performed technical manual work on all Case New Holland vehicle systems including: drivetrain, power transfer, hydraulic, electrical, and drive-by-wire vehicle systems management, and diagnostic software. Work was a balanced amount of work performed between a vehicle maintenance shop environment and data collected from engineers, project managers, and engineering drawings.

Northgate Motorcycles, Cranberry Township, PA 2/03 – 5/04

Sales Professional/Website Maintenance – Integral part of a professional sales team selling multiple lines of motorcycles and all terrain vehicles to the public in a customer-service based work environment. Duties and accomplishments include the following:

This job required my extensive knowledge of powersports equipment, parts, and specifications as well as strong interpersonal skills.

Managed internet sales and maintained Northgate Motorcycles’ HTML website regularly.

Thermacore, Inc., Lancaster, PA 12/96 – 11/99

Research and Development Technician - Performed research and development for a variety of heat transfer and energy conversion devices pertaining to aerospace technology. Responsibilities included the following:

Manufactured, tested, and developed processes for experimental heat transfer devices in accordance with specifications and budget guidelines established for and by NASA, U.S. Air Force, U.S. Army, and private companies.

Created and defined technical process required to press, sinter, and machine porous nickel alloy wicks to strict specifications through material data analysis, interpretation, and experimentation. Allowed for exact duplication of product each and every time.

Calculated and analyzed experimental data; keeping a detailed laboratory notebook outlining procedures, extrapolating, interpreting, and mining patterns in data in order to create porous metal wicks that met porosity and capillary requirements.

Education:

• Elizabethtown Area High School, Elizabethtown, PA Graduated, 6/92

• Butler Area Community College, Butler, PA 3.97 GPA, 11/03 – 1/04

References:

• Available upon request.

Skills, Certifications, and Miscellaneous:

- Army Forward Repair System (FRS) operator training certificate.

- Adobe Creative Suite 1/2/3 – InDesign, Illustrator 12, Photoshop, GoLive, etc.

- Microsoft Office – Word, Excel, Powerpoint

- Knowledge and use of: Arbortext / Epic Editor, Microsoft Visio, PageMaker, FrameMaker, CMS systems: Windchill/E-room/EDE, XML/SGML, MS Project, ProComm Plus Graphic Interface Software, Various Parts-Listing Databases, Specs S1000D, MIL-STD-38784, MIL-STD-40051, MIL-STD-1222C, and MIL-STD-2361C

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