Customer Service Real Estate

CINDY KNIEP

**** ******* *****, *******, ** *****

*******@*****.*** Cell: 770-***-****

A highly motivated A/P, A/R, and administrative support professional with a verifiable record of accomplishments spanning many years. Highly creative, recognized as a results-oriented and solution-focused individual. Proficient in:

• Accounts Payable Accounts Receivable

• Excellent Organizational Skills Time Management Skills

• MS Word, Excel, Outlook, PeopleSoft Communication Skills

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PROFESSIONAL EXPERIENCE

SUNTRUST BANK, Atlanta, GA 2001-2011

Construction Administrator 2004-2011

Monitored, administered, and serviced assigned portfolio of high credit risk commercial real estate loans in the Special Assets Group. Quoted short sales and process daily payments. Collaborated closely with customers, relationship managers, credit officers, inspectors, and attorneys. Ensured payment of previous and current taxes for foreclosed property in Other Real Estate ensuring superior customer service quality while maintaining construction risk. Administrative activities included draws, payments, payoffs, lien release preparation, file maintenance, and documentation.

Accounts Payable Specialist 2001-2004

Full charge processing of all accounts payables for the construction department including appraisals and inspection invoices. Reconciled bank balances and also recorded general ledger entries. Approved outgoing wires for funding requests.

CAPITAL ONE CORPORATION, Tampa, FL 1998-2001

Customer Relations Representative

Handled cardholders’ questions and requests in a fast-paced call center environment. Resolved issues pertaining to account information and increased credit limits, and successfully offered a beneficial product or service all in a timely manner.

A-ALLSTATE PLUMBING, Tampa, FL 1996-1998

Office Manager

Handled multifaceted clerical tasks including A/P, A/R, records management, and data entry as the assistant to the owner. Provided timely, courteous and knowledgeable response to normal requests and emergency calls.

______________________________________________________________________________EDUCATION - Completed 1 year of coursework, Dekalb Community College, Atlanta, GA

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