Manager Customer Service
Resume:
STEVEN R. THURMON
Mountain View, AR 72560
318-***-**** cell ********@*****.*** 870-***-**** hm
I would like to take this opportunity to present my resume for your review and consideration for the position of Procurement Manager with your company. I have an extensive background in Senior Management having led and Directed the manufacturing operations for several companies. I hold a Bachelor of Science degree in Business Administration. I have over 10 years experience at Plant Manager level or above supervising over 200 employees, department managers and Plant managers. I have managed the raw materials and finished goods in multiple warehouses across the United States. I have also sourced and purchased raw and semi-finished materials worldwide to compliment and maximize manufacturing production capacity and products.
Having over 20 years’ experience working in Operations and Production management, I have gained extensive experience optimizing production flow while minimizing production downtime. I also have extensive experience Production Control and Scheduling, Purchasing and Contract Negotiations, Inventory Control, Quality Control and Employee Development Transportation and Logistics, as well as a working knowledge of Lean Production Management and Statistical Process Control. This has enabled me to understand Manufacturing Operations and become skilled at improving production efficiencies, lowering production costs and improving product quality.
As a senior level manager working, I have supervised and had responsibilities over Engineering, Production and Production Control, Sales,Accounting, Purchasing, Quality Control, Shipping and Receiving Warehouses, and Customer Service, which makes me confident with my qualifications and experience.
Experience and accomplishments:
• In less than one year, increased manufacturing production an average of 60% per month through better utilization of production flow, raw materials, and personnel.
• Reduction of raw material inventory requirements 41% through more efficient use of inventory requirements and cycle times.
• Successful in negotiating long term multimillion dollar purchasing contracts for raw materials to insure production requirements are satisfied.
• Lowered production costs and improved product quality.
I would appreciate the opportunity to discuss my experience and I know that the knowledge I have gained and the understanding of supervising employees, improving quality and safety and my knowledge of transportation and logistics will be of value in this position. I thank you for your valuable time and consideration and look forward to speaking with you soon.
Sincerely,
Steven R. Thurmon
STEVEN R. THURMON
99 Hollie Lane
Mountain View, AR 72560
318-***-**** cell ********@*****.*** 870-***-**** hm
I offer years of experience in Plant and Manufacturing leadership and management, that have accomplished results in increased productivity, decreased costs, improved quality, and improved employee performance through Lean Management practices, Production Control and Scheduling, Purchasing and Inventory Control Management and employee mentoring. Working from a results driven and hands on approach in all areas of Manufacturing, I have gained experience in the following areas:
Supply Chain Management P & L Responsibilities Purchasing
Inventory Control Employee Development Production Scheduling
Plant Management Sales Quality Management
Recent Professional History
Kansas City Southern Railroad Dec 2006-Present
Manager of Bulk Operations
Oversee the efficiency of flow for bulk commodity trains (coal, grain, military, and steel) within the KCS Railroad system. Communicate with all major railroad companies concerning all interchange and with customers concerning any potential problems, delays or deliveries within the railroad system.
Union Pacific Railroad Apr 2005-Dec 2006
Manager of Yard Operations
Control the efficiency of flow of trains incoming or outbound of rail yard; build trains to allow for movement of railcars in yard. Work in conjunction with other departments within the Union Pacific organization. Meet and comply with all EEO, OSHA, and FRA regulations governing the railroad.
Nagaoka USA Corp. Aug 2001-Aug 2004
Manufacturing & Sales Manager
Assumed overall responsibilities for Manufacturing, Purchasing, Operations and Personnel Management. Implemented Inventory Control System, Negotiated and purchased stainless steel and special alloy raw materials worldwide, Developed Supplier relationships to improve MRP levels while reducing on hand inventory requirements, Implemented Production Scheduling System, Setup a Cost Control System. Setup Purchasing and Receiving Operations, Setup and Implement a Quality Control System and move company toward ISO certification.
Custom Alloy Corp. . Mar 2000-June 2001
Flange Manager/Plant Manager
Responsible for all Manufacturing, Purchasing, Operations, and Personnel Management. Purchased carbon steel and stainless steel raw materials and semi-finished materials both domestically and worldwide, Oversees Inventory Control, Process Improvement, and Cost Controls.
• Increased production 60% through better utilization of raw materials and equipment and personnel
• Reduced raw material inventory 40% by setting up optimum levels by developing vendor relationships and securing long term contracts.
• Purchased and implemented new computer software and hardware, thereby expanding and increasing production efficiency and profitability.
Office Dimensions 1999-2000
General Manager
Supervised all Manufacturing and Administrative functions. Performed Quality Control and maintained appropriate inventory levels while coordinating purchasing activities.
• Increased production by 25% while reducing absenteeism by 30%.
• Successfully lowered production costs and increased product quality.
• Developed and implemented new policies and procedures, enabling Office Dimensions to show profit for the first time.
Alloy Piping Products, Inc. 1989-1999
Manufacturing Manager,
Directed and Supervised all manufacturing plant operations, including personnel of 250 employees, Coordinated all aspects of daily operations, including Accounting, Purchasing, Budget Preparations, Capital Expenditure Projections, Customer Service, Engineering, Quality Assurance, and Maintenance. Negotiated contracts for raw materials and semi-finished products worldwide
International Sales,
Initiated and established multiple profitable international projects by opening new markets and expanding the customer base. Created pricing on special alloy products for the domestic sales force by sourcing raw materials and deliveries worldwide.
Production & Inventory Control Manager,
Scheduled all Production, Developed MRP requirement to assure sufficient levels of finished goods and raw materials inventory and balanced the manufacturing operations to maintain a consistent production rate. Supervised and directed all aspects of the Shipping and Receiving warehouses.
Ludlow Laminating & Coating 1976-1988
Quality Control Manager, Assistant Production Control Manager
Customer Service representative, Maintenance Millwright
Academic Credentials
Bachelor of Science, Business Administration, Louisiana Tech University.
Proficient in MS Word and Excel. Experienced in software set-up
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