Fraud Analyst

OBJECTIVE

To obtain a Fraud Analyst position that has the potential for advancement within a mortgage lending institution; utilizing deductive reasoning and autonomous thought to achieve success.

SKILLS AND ABILITIES

Well-organized and highly efficient working in a multi-tasking dynamic environment. Ability to plan, organize, and supervise the work of others.

Superior communication skills in dealing with customers, co-workers and employees.

Extensive experience in servicing customers, both internal and external.

Fast learner, very detail oriented and analytical.

Very proficient in law firm related software and client tracking systems (CMS, Newtrak, New Image Express, Vendorscape, Lenstar, Clarifire), as well as Microsoft Office

EXPERIENCE

May 2008 – current NIA Consulting Colorado Springs, CO

Fraud Analyst/Team Lead

Audit past real estate transactions and compiled loan information to verify consistency of verifications on income, loan-to-value ratio, employment, credit reports to determine if an act of mortgage fraud was committed..

Investigated and interviewed all parties involved

Managed up to five fraud analysts

February 2008 – April 2008 Castle Meinhold & Stawiarski formerly Shapiro & Meinhold Denver, CO

Title Review Specialist

Reviewed title searches and prepared complaints for foreclosure for real property as well as mobile homes

Oct. 2006 – February 2008 Castle Meinhold & Stawiarski formerly Shapiro & Meinhold Colorado Springs, CO

Foreclosure Manager

Reviewed reports, prepared and reviewed legal documents, handled disciplinary action, reviewed time cards

Ensured timeline compliance with investor directed guidelines

Managed up to thirteen employees in the Foreclosure department

Mar. 2004 – Oct. 2006 Shapiro & Meinhold Colorado Springs, CO

Bankruptcy Manager

Prepared various motions and timely responses/objections to pleadings

Negotiated terms of agreed orders with opposing Counsels

Oversaw Attorney’s calendar, scheduled hearings, prepared files for hearings

Managed up to four employees in the Bankruptcy department

Aug. 2003 – Mar. 2004 Shapiro & Meinhold Colorado Springs, CO

Bankruptcy Processor

Oct. 2002 – Aug. 2003 Shapiro & Meinhold Colorado Springs, CO

Accounting Processor

Jan. 2001 – Oct. 2002 Cheap Tickets Inc. Colorado Springs, CO

Customer Service Supervisor

Supervised and coached a team of 18 customer service agents.

Trained new staff on the use of reservations and customer service software.

Mar. 1999 – Jan. 2001 Cheap Tickets Inc. Colorado Springs, CO

Customer Service Agent

Responded to over 40 calls per day from customers with diverse needs and personalities, skillfully resolving complex issues with professionalism and diplomacy.

Consistently maintained quality and performance metrics as set out by management.

Apr. 1998 – Mar. 1999 Cheap Tickets Inc. Colorado Springs, CO

Reservations Lead Agent

Provided technical and sales support for over 200 Reservations Sales Agents to help them reach and exceed sales goals.

Responsible for creating, maintaining and updating daily reports for management.

EDUCATION

1998–2002 Pikes Peak Community College Colorado Springs, CO

AGS, General Studies. Graduated 2002

2004 Colorado State University Pueblo, CO

Certificate in Forensic Criminology

2003-2011 Colorado State University Pueblo, CO

BS, Sociology/ Criminology. Winter Graduate 2011

REFERENCES

Available Upon Request

Contact this candidate