customer service

Jessica Cunningham **-** ***st, flushing, N y

READYTOWORK1@HOTMAIL CELL: 917-***-****

OBJECTIVE: TO OBTAIN A POSITION WITH THE POTENTIAL FOR GROWTH AND OPPORTUNITY

EDUCATION: Queensborough Community College currently attending

Francis Lewis high school DIPLOMA 2001-2004

EMPLOYMENT HISTORY:

-Send in the clowns: new Hyde Park, l I party coordinator April 08-Sep-08 (seasonal)

-Entertained children by playing games, with art and dancing

-Set up equipment with proper safety precautions

-Hostess for guests at various parties

-Lincoln technical: QUEENS, NY RECEPTIONIST (TEMP) AUG.07-DEC.07

-Answered and screened switchboard

-Provided customer service in-person and by telephone

-Performed tasks as necessary

-Met and greeted visitors and associates

-Managed high volume phone calls

-Monitored security camera

- SURPLUS FREIGHT FURNITURE: SALES REPRESENTATIVE FEB 07- JUNE 07

- Influenced and assisted customers on the sales floor

- Completed transactions dealing with cash, credit and checks

- Inventory checks daily

- Marketing for products sold in store

- H&M retail: NEW YORK, NY CUSTOMER SERVICE (TEMP) DEC.06-FEB.07

- Assisted customers in purchases

- Influenced customers by conversing about different items

- Completed transactions dealing with cash and credit

-1 ST. CAPITAL MORTGAGE COMPANY: TELEMARKETER JAN. 06-APRIL 06

-Outbound calls to potential buyers

-motivated homeowners to lower there payments

-MACY'S: NEW YORK, NY SALES ASSOCIATE (TEMP) NOV 05-JAN 06

-Assisted customers with their purchases

-Completed transactions dealing with cash and credit

-C&B BOOK DISTRIBUTION: QUEENS, NY SALES MANAGER AUG 04-SEP 06

-Assisted customers with purchases and transactions

-supervised employees

-Maintained general ledger

-Operated computers

-Assisted needs of businesses while operating the customer service desk

-Addressed customers’ concerns and questions

-Data entry and clerical

-Inventory check daily

-processing orders and tracking shipments

-WENDY'S; MCDONALDS SALES

ASSOCIATE DEC 03-AUG 04, NOV 01-AUG 03 SKILLS: Ms works; word, excel, PowerPoint, Outlook, typing 50 wpm, superior telephone and customer service skills; Detail oriented and strong organizational skills, ability to work in a fast paced work environment

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