Summary of qualifications and experience
Resume:
Natasha Mobley
**** *. ******* **** ****** Apt. B
Richmond, VA 23225
*.********@*******.***
CAREER GOALS: To enter into a self motivated and challenging, administrative role, utilizing my clerical and analytical skills in providing quality professional service and attention to detail in a home environment.
JOB INTERESTS: Production Services-Clerical
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CURRENT POSITION: Jobcode/Job Title : CA030 / Clerical Associate III Level : Rep/Call Center/Production
Dept Name: Credit Bureau Disputes
Location: Richmond-Knolls I Mgr: Sturman, William
CURRENT PERFORMANCE RATINGS: Overall: Strong Results: Strong Competencies: Strong
Communication: Strong Development: Strong
Integrative Thinking: Strong Job-specific Skills: Strong
Lives the Values: Strong Results Focus: Strong
Teamwork: Strong
Rating as of date: 03/2008 Previous Rating: Exceptional Previous rating as of date: 03/2007
CAPITAL ONE Clerical Associate III 02/2007 - 04/2008
EXPERIENCE: Level: Associate Mgr: Bill Sturman
Utilize research and analytical skills to resolve consumer disputes. Responsibilites include research, using multiple internal systems and databases to verify and update data reflected on consumer credit files, to respond to internal and external consumer disputes. Issue letters providing the outcome of consumer disputes.
Clerical Associate II 09/2005 - 01/2007
Level: Associate Mgr: Brian Morlock
Utilize multiple internal systems and databases to verify and update data reflected on consumer credit files. As a specialty Fraud queue associate, responsibilities include making analytical decisions on the validity of the ownership of accounts based on a variety of data collected from our internal systems. Manage volumes in escalated �work in progress queue� ensuring that disputes are processed within FCRA regulated time lines. As a top performer, provide coaching and other best practice tools to improve the quality and production of work flow. Was awarded the ROAR Platinum Circle award and was selected to be a Super User/floor walker, assisting the team and management staff with questions and escalation of system issues during HELIX.
OTHER WORK Account Rep/Clerical Assoc. Adecco/Kellly 12/2004 - 09/2005
EXPERIENCE: Job duties included a variety of administrative and secretarial tasks, account servicing, outbound collections and telemarketing. Filing and organizing customer soft and hard copy data. Also worked as a personal care taker, documenting patient daily medical care and status of health and providing updates to management as needed.
Nursing Assisant Maxim Healthcare Sevices 07/2003 - 12/2004
In-home pesonal care: Responsible for daily documentation of patient care and conditions Set physician appointments for patient care
EDUCATION: No Degree,Other Adult Career Development Center 01/2003
ADDITIONAL
INFORMATION: Prophit, Ts2, Odyssey, E-Oscar, Casper (Change address for CAT), Recap, See Docs, Chia, Unisys (Return check keying for Payment Investigations), Amdahl, Troll requests, Microsoft Office, photo computer processing,
REFERENCES: Name Title Email Address Phone Number
Brian Morlock Front Line Manager *****.*******@**********.*** 804-***-****
Sarah Cheek Supervisor *****.*****@**********.*** 804-***-****
Samantha Hopkins Supervisor ********.*******@**********.*** 804-***-****
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