Customer Service Sales
Resume:
April Khan
Fredericksburg VA 22408
*********@*****.***
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Abilities
** **ars of customer service
8 years of management
5 years of adminstrative work
Excellent written and verbal communication skills, with an eye for detail
Extremely productive in a high volume, high stress, environment
Self starter with a can do attitude
Employment History
2007- Present WCC Cable Inc, Fredericksburg, VA
Administration Assistant
Responsible for entering work orders into Droptrac system. Ability to work unsupervised and meet specific deadlines each day. Contact for Cox Communications. Payroll for crew, routing jobs for each day, customer service calls, calling in Miss Utility tickets. Ability to work in a fast paced environment and multi task.
2006-2006 Axtron, Springfield, VA
Customer Service Representative
Answered inbound calls in support of customer needs. Conveyed in a reassuring
manner step by step instructions to resolve application issues. Reviewed and
issued audits on account information and processes. Performed queries in multiple
databases. Adhered to government monetary regulations. Calling government client’s pre existing and new to solicit companies’ toner cartridges.
• Responsible for setting up service appointments
• Responsible for setting up deliveries
2005-2006 Autobility, Fredericksburg, VA
Business Development Rep
Responsible for inbound and outbound customer service and sales calls in a call center environment. Processing credit applications, credit advising, loan processing, setting appointments to bring customers into the dealership to purchase vehicles. Follow up on sold customers and other duties as necessary.
• Top BDR of the room every month
• Receive BDR of the week every week since program began
• Highest amount of sold customers received monthly
• Numerous customer compliments received
2003-2005 Check n Go of Virginia, Fredericksburg, VA
Store Manager
Responsible for daily operations and profitability of store, site operations, customer service, collections, orientation, hiring and training, supervision of CSR’s, initiating local marketing ideas for store, setting sales goals and ensuring they are obtained, final approval of initial/subsequent customer transactions, maintaining store supplies, maintaining financial records, scheduling, employee development, and ensuring overall customer satisfaction.
• Every month sales increased overall to 20%
• Decreased debt to income ratio for store
• Ran multiple locations
2000-2003 Collegiate Funding Services, LL, Fredericksburg, VA
Loan Specialist
Responsible for initiating outbound and accepting inbound calls to prospective customers interested in CFS’s loan programs, offering test products and services in addition to the full suite of programs, and customer service.
• Selected on numerous occasions to participate in temporary assignments
• Remained in top 5 group for sales performance
1998-2000 GEICO, Fredericksburg, VA
Glass Claims Specialist
Responsible for inbound calls from policy holders for glass claims, completing damage applications over the phone, appointment setting for repair shops and customers, and customer service.
• Selected to pay glass bills to repair shops
• Selected to work as supervisor assistant to assist in daily tasks
• Promoted to Insurance Sales Counselor
1995-1998 McDonalds, Fredericksburg, VA
Swing Manager
Responsible for supervision of four to fifteen crew members, delegating tasks to crew, assisting with training and hiring, customer service, opening and closing of store, food preparation, ensuring overall cleanliness of store, and all other store operations.
• Selected to teach and run the training class for Stafford VA location for new hires, and current employees
• Selected as in-store trainer for Fredericksburg, VA area
1993-1996 Edwards Super Food Stores, Middle Island, NY
Front End Manager
Responsible for supervision of four to fifteen cashiers, delegating tasks to cashiers, assisting with training and scheduling, customer service, closing of the front end.
• Responsible for cash audits
Assisted in general bookkeeping
Education
Strayer University, Fredericksburg VA
B.S., Accounting
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