Customer Service Medical

JENNIFER L. PRENTICE *** Trace Lane

Lawrenceville, GA. 30046

Phone: 678-***-****

OBJECTIVE: Challenging customer service and administrative/clerical related position within an established company with potential for advancement.

SUMMARY OF

QUALIFICATIONS: Over six years experience in positions requiring excellent communication and customer service skills with increased responsibility in both retail and restaurant industries. Intermediate experience in administrative office positions. Reliable and creative thinker with superb interpersonal skills in a fast-paced office environment. Solution-oriented team player.

EDUCATION: North Gwinnett High School (2004)

Gainesville State College (June 2004 – 2007) completed 2 years of coursework towards General Studies degree.

EXPERIENCE: Georgia Sports Orthopedic Specialists (April 2009 - Present)

Front Desk Office Assistant

Responsible for maintaining the front desk in a busy sports orthopedic office consisting of 3 Physicians and 2 P.A.’s; with duties including, but not limited to:

Answering multiple incoming lines and directing calls where needed.

Scheduling appointments for new and existing patients

Collecting medical insurance co-pays and bill payments

Registering (checking in) patients per arrival for appointments.

Checking and verifying insurance benefits and eligibility

Filing, Faxing, and receiving medical documents

Gathering and mailing/faxing medical records to appropriate destinations.

Requesting and receiving doctor referrals.

Mellow Mushroom, Braselton, GA (August 2007 – June 2009)

Server/Bartender/Hostess

Experience in all aspects of the operation providing excellent customer service while being flexible and willing to take on shifts as needed. Balance cash register receipts nightly to ensure wait staff has properly closed out their shifts.

Ted’s Montana Grill, Buford, GA (October 2004 – July 2007)

Head Hostess/Bar Tender/Server

Quickly progressed from Server to Head Hostess responsible for training new employees on proper hostessing and serving techniques. Responsible for opening and closing restaurant.

JENNIFER L. PRENTICE

213 Trace Lane

Lawrenceville, GA. 30046

Phone: 678-***-****

Target, Buford, GA (June 2004 – October 2004)

Cashier and Phone Operator

Responsible for working cash register at checkout lanes and taking incoming customer service related phone calls and dispatching to proper departments for resolution.

COMPUTER SKILLS: Proficient in Microsoft Word and Powerpoint with intermediate Excel knowledge. Type 50-60 WPM. Knowledge in medical computer programs: MicroMD and All Scripts TouchChart. Intermediate in numerical key pad.

HONORS/ ACCOMPLISHMENTS: Beta Club, Key Club, Honor Roll, Community Service Seal

REFERENCES: Provided upon request.

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