Manager Customer Service
Resume:
Taneshia Slater
**** ********** **** *********, ** 28227
**************@*****.***
Career Summary Executive level office manager with seven years of exceptional support and service in an administrative capacity. Through mediums such as correspondence, presentations, and coordinating company meetings and activities, I have helped businesses communicate across departmental lines. I am a leader in managing cross company team efforts through effective and motivating business strategies.
Skills • Benchmarking and Analysis
• Policies and Procedures
• Human Resource Management
• Customer Service
• Microsoft Office Proficient
• Vendor Relations
• ADP Pay expert training
• Quick Books
Education
Strayer University Charlotte, NC
June 2008
• M.B.A., Masters of Business Administration and Human Resource Management
• Dean’s List
Ohio University Athens, OH
June 2005
• B.A., Business Administration and Marketing.
• Dean’s List
• College of Business Mentor
Experience
Executive Consultant Paramount Solutions Inc. Charlotte, NC
November 2009 – Current
• Provide support services such as data entry, data analysis, and operational process streamlining.
• Responsible for providing consulting support, as needed, for key projects and initiatives.
• Establish and maintain partnerships with Executive Staff and colleagues to identify and drive performance improvement.
• Apply leadership development towards business-specific solutions.
• Bookkeeping using QuickBooks.
• Responsible for AP and AR and Banking Relations.
• Maintain vendor relations and negotiations.
• Consultation for financial portion of CARF Accreditation for private providers of Mental Health Services.
Administrative Business Manager McWilliams Center for Counseling Gastonia, NC
June 2009– March 2010
• Participated on Executive Board, responsible for company-wide financial decision making.
• Management of all key administrative matters to maintain a successful flow in the office.
• Booked travel and hotel for Executive Team.
• Banking Point of Contact; developed relationships with branch managers and tellers to meet company needs.
• Management and maintenance of expense reports and reimbursements.
• Monetized direct care staff’s productivity, used that data to identify the correlations between case management duties and organizational profit and loss.
• Collaborated with Human Resources to develop a new training and employee education program.
• Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
• Payroll administrator via Paychex.
• Medicaid claims billing specialist.
• Oversee all bookkeeping, A/P, A/R, Aging claims, Reconciliations.
• Participate in all administrative employee reviews.
• UHC Benefits administrator.
• Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
• Calculate all provisional counselor pay.
• Coordinate office repairs and move within budget.
• Project manager of business expansion to Atlanta, GA.
• Produce, analyze, and file all monthly financial reports.
• Responsible for timely update of Insurances for field employees and company liability insurances for Gaston and Mecklenburg County.
• Compile RFP’s for federal government contracts.
• Responsible for all administrative troubleshooting, print machines, IT solutions, telephone and internet repairs, and any billing software issues.
Finance Manager Life Enhancement Services Charlotte, NC
May 2008 – June 2009
• Oversee all bookkeeping, A/P, A/R, Aging claims, Reconciliations.
• Participate in all administrative employee reviews.
• Responsible for company-wide travel booking; flight, hotel stay, and rental car agreements for 70 plus employees and Executives.
• Responsible for all employee reimbursement and receipt collection for tax purposes.
• Produce, analyze, and file all monthly financial reports.
• Responsible for timely update of Insurances for field employees and company liability insurances for Gaston, Mecklenburg, Durham, and 4 other counties across North Carolina.
• Implement Quick Books and developed cost centers to track departmental successes and failures, disseminated information to each site manager for coaching tool.
• Maximized revenue by organizing denied claims in pivot tables to isolate which denied claims were recoverable. Percentage of claims denied decreased from 58% to 15%
• Managed income for 7 sites across North Carolina, tracked quarterly profit margin ratios for all sites, prepared financial reports for c-level staff, shareholders, and site managers to present at quarterly meetings.
• Managed completion of North Carolina Division of Mental Health Cost reporting.
• Managed client billing department in Charlotte, NC location.
• Responsible for billing reporting and posting for 7 sites across North Carolina and 2 locations in Louisiana.
• Medicaid claims billing specialist.
• Compile RFP’s for federal government contracts.
Human Resource Assistant Life Enhancement Services Charlotte, NC
May 2007 – June 2008
• Maintained employee files.
• Created excel spreadsheet to maintain employee trainings and certifications.
• Communicated with staff regarding employee related concerns such as benefits, payroll, training and certification.
• Interviewed prospective employees for all position levels.
• Scheduled employee trainings.
• Traveled to the satellite locations to ensure proper maintenance of employee records.
Store Manager National School Products Charlotte, NC
August 2006 – June 2007
• Increased retail sales by 20% through face-to-face marketing efforts and tradeshow participation.
• Created marketing plan that increased catalog purchase ordering by 10%.
• Studied Mecklenburg County curriculum and stocked store with supporting materials which increased in-store traffic.
• Created policy manual that focused on customer service, customer survey revealed they felt the staff had become more helpful on the floor.
Assistant Manager National School Products Charlotte, NC
September 2005 – August 2006
• Responsible for employee training
• Maintained stock on the floor and responsible for end cap displays.
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