ELIZABETH F. WILLIAMS

** ******* **** ****** *********, NV 89074 702-***-**** g9s25p@r.postjobfree.com

SENIOR PROFESSIONAL OF HUMAN RESOURCES

Certified Senior Professional in Human Resources (SPHR) a 20-year HR career distinguished by commended performance and proven results.

Extensive background in HR affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance and training

Demonstrated success in negotiating win-win compromises, developing teambuilding programs, and writing personnel manuals, corporate policies, job descriptions and management reports.

HR SKILLS

HR Department Startup

Employment Law

FMLA/ADA/EEO/WC

HRIS Technologies

Staff Recruitment & Retention

Employee Relations

Benefits Administration

HR Program/Project Management Orientation & On-Boarding

Training & Development

Performance Management

Organizational Development

HR Policies & Procedures

PROFESSIONAL EXPERIENCE HIGHLIGHTS

STEWART TITLE OF NEVADA HOLDINGS, INC. Las Vegas, NV

Provides title and escrow services for the real estate community

VP-HR and Chief Operating Officer, 2001 to Present

Reduced turnover from 200% to 8% through assessment, recruitment and retention of proper staff. Startup and management of a full spectrum of HR operations, systems and programs. Worked with senior management to create HR policies and procedures; create group benefits databases; and develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; administer HR budget; and handle HR generalist workplace issues.

Key Results:

Played a key role in ensuring the successful launch of HR. Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation.

Maintained a superior rating on HR audits within the company.

Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind branch’s employee-retention rate of 92% within an industry where high turnover is the norm.

Negotiated approximately 150 salary offers and bonus programs for officers based on production results; developed a “tied to profitability” profit sharing program for both the exempt and non-exempt level.

Created an Associate Development Program – a New Approach to Succession Planning

Brought workers’ compensation program into full compliance. Instituted preferred providers list and trained managers and associates on procedures to follow in case of injury.

Reduced benefits costs by 15% annually through meticulous recordkeeping and ensuring that company did not pay for benefits for which employees were ineligible.

Co-wrote employee manual with Stewart’s corporate offices covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information.

Introduced company’s first formal performance review program, creating a flexible and well-received tool that was later adopted company-wide.

Revised job descriptions across all levels. “Shadowed” and interviewed employees to construct an accurate picture of the duties and skills required for each position.

Developed and taught Continuing Education for real estate professionals within the Greater Las Vegas Realtor’s Association and Nevada Real Estate Division.

Restructured the escrow department to facilitate a governmental contract and maintained profitability in a down-turned market in Nevada.

POTLATCH CORPORATION

Leading consumer products manufacturing facility

Team HR Representative

and Assistant to Plant Manager, 1991 - 1999

Was a member of the “greenfield team” to build, recruit and operate a new manufacturing facility in Las Vegas, NV. Under the tutelage of Dr. Joseph Nowlin, selected the original operators through a recruiting process that selected candidates that could run a start-up company and be profitable within their first year. Our operation posted a profit in its first month of operations. Fulfilled a broad range of HR functions, including recruiting and training employees, administering benefits, overseeing disciplinary action and managing HR records. Held annual flex-enrollment meetings, resolved conflicts between employees and insurance carriers, coordinated health fairs to promote employee wellness and performed exit interviews.

Key Results:

Trained all employees and the management team on interviewing techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to sound hiring decisions.

Co-developed company’s first-ever standardized disciplinary procedures and tracking system that insulated company from legal risk and ensured consistent and fair discipline processes.

Devised creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity.

Reworked new-hire orientation program to include HR information and company resources.

SMITH BARNEY HARRIS UPHAM & CO

Leading Wall Street brokerage firm

Human Resources and Office Manager 1983-1986

Selected and trained all research assistants for the Analysts.

Developed compensation and bonus programs for both non-exempt and exempt employees.

Reduced turnover by 65% in three years.

ARTHUR ANDERSEN & CO

Big 8 Accounting firm

Human Resources and Office Manager 1978-1980

Opened the Oakland branch of Arthur Andersen & Co

Selected and trained all administrative employees for the associates and partners.

Developed compensation and bonus programs for both non-exempt and exempt employees.

Recruited on campus for new associates from universities throughout U.S.

ALBANY REGIONAL CANCERN CENTER

Acute care facility

Human Resources and Office Manager 1974-1978

Co-wrote and received first breast cancer program grant for Upstate NY and Western Massachusetts

Selected and trained all administrative employees for the associates and partners.

Developed policies and procedures for center

Performance management and organizational development

GENERAL ELECTRIC COMPANY

Leading manufacturer in U.S.

Executive Assistant 1967-1974

Began my career in the Accounting Department

Worked under the tutelage of Jack Welch in Medical Systems

Advanced to the Executive Assistant of departmental managers in each unit

EDUCATION & CERTIFICATIONS

HR Designations:

SPHR (Senior Professional in Human Resources, 1999

OSHA Certified, 1991

Certified Employee Benefits and Services Certification, 1999

ASTD- Certified Professional in Learning and Performance, 1999

Certification in Creative Leadership, 2005

Education:

On-going Harvard Business School Management Courses via Executrain

Chabot College – Hayward, CA - English

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