Administrative/Clerical

Alena Smiley

*** ******** ****

Manassas, GA ****8

Home: 912-***-****

Cell: 912-***-****

Email: ***********@*****.***

Over 3 years clerical and administrative experience dedicated to providing outstanding customer service. Energetic employee with exceptional, analytical, organizational and people skills, having strong personal ethics and integrity. Convey a professional image of honesty and concern for our customers’ needs. Good conflict-resolution skills. Work well under pressure and deadlines and willing to work weekends, all shifts and overtime. Excellent communicator seeking a challenging position with the opportunity for professional growth leading to positions of increasing scope and responsibility.

Experience

Clerical II 11/2007 - Present

Rogers State Prison, Reidsville, GA

• Responsible for processing and verifying inmate money orders for financial accounts.

• Inspect all incoming and outgoing mail and distribute to designated departments.

• Data entry, reception, faxing, filing and type correspondences.

• Responsible for inventory control and supplies.

• Update policy and procedures documentation and operated office equipment.

• Answer the telephone and assist customers and employees with questions and concerns.

Patient Registration/Access Clerk 5/2005 - 6/2007

Evans Memorial Hospital, Claxton, GA

• Registered and admitted patients, processed charts, verified insurance coverage, operated 5-line switchboard and PBX.

• Communicate with medical staff while maintaining patient confidentiality.

• Verified Medicaid and coded insurance using ICD-9 codes.

• Familiar with basic medical terminology and procedural coding.

• Screened inpatients for advanced directive information and computed monthly statistics to determine efficiency and areas of opportunity.

• Skilled in the use of all office equipment, including computers, copiers, faxes.

• Provided courteous and professional service, and resolved customer complaints.

Correctional Officer II 11/2000 - 3/2005

Rogers State Prison, Reidsville, GA

• Supervised and escorted inmates to work details, recreation and medical appointments.

• Responsible for monitoring security systems, operated a 10-line switchboard, radio communication operations.

• Maintain security and inmate accountability to prevent disturbances, assaults, escapes and enforce rules and regulations.

Laundry and Bath Specialist 6/1999 - 6/2000

United States Army, Ft. Lewis, WA

• Operated and set up shower equipment for soldiers in field training exercises.

• Inventoried receipts of equipment and controls.

• Reviewed supply lists for accuracy of bundle count.

• Inspected mobile washers, dryers, decontamination and delousing equipment while coordinating the flow of personnel through field operations with support units.

Education and Credentials

Bachelor of Information Technology Degree (In Progress)

American InterContinental University, Hoffman Estates, IL (anticipated graduation 2009)

A.A. Degree - Business Administration Major / Criminal Justice Administration Concentration

American InterContinental University, Hoffman Estates, IL 2008

High School Diploma - Claxton High School, Claxton, GA 1994

Computer skills include Microsoft Office Suite (Outlook, Word & PowerPoint). Type 50 WPM.

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