Customer Service Manager

EXPERIENCE

American Express/Hewlett-Packard New York, NY (March 2012 – Present)

On Site Administrator (OSA)/ Access Database Developer

Responsible for the usage analysis of all Hewlett-Packard printers for the World Financial Center.

Coordinator of printer deployment across all locations based on end user usage.

Development of MS Visio diagrams, of printer locations and for inventory control.

MS Access 2007 database development for analysis of printer usage, and asset tracking.

SUCCESS-SYSTEMS Stamford, CT (March 2011 – March 2012)

CRM Database Manager / Customer Support Manager/ SQL Database Administrator

Responsible for the integrity of data being uploaded into CRM Dynamics 2011.

Responsible for providing administrative support, case resolution, telephone support

Established technical processes as well as updating all existing documentation related to IT.

Database Development (MS Access, VBA, Forms, Reports, Queries), Excel Spreadsheet (VBA,

Forms, Vlookup, Hlookup, Pivot Tables) and Report Development, E-Mail correspondence (MS Outlook)

FOOD BANK FOR NEW YORK CITY New York City, NY (Oct 2010 – February 2011)

Data Entry (Temp)

Responsible the opening and sorting of donations

Responsible for the input of constituent’s donations into Razors Edge

MORTGAGE CONTRACTING SERVICES Tampa, Florida (Dec 2009 –July 2010)

Asset Preservation Coordinator / Database Analyst/ Access Database Developer

Responsible for the securing of actively foreclosed loans for Wells Fargo

Updated Legacy database on assigned tasks relevant to the preservation of foreclosed,

vacant homes, condo, and commercial properties,

Vendor interactions to assure all property are secured to HUD specifications and guidelines.

Responsible for the maintenance and daily data upload, into a proprietary MS Access 2007 Database.

Duties include, Database development (MS Access, VBA, Forms, Reports, Queries),

Report Development, Data Analysis concerning employee data input stats, vendor complaints, vendor insurance

verification, and month vs. month task completion analysis. (Excel 2007)

THOMAS SIGN & AWNING CO. INC Clearwater, Florida (May 2007- Aug 2008)

Project Coordinator / Access Database Developer / Access Report Developer

Access 2003 Database development (Queries, Macros, Forms, Reports, VBA)

Responsible for the coordination, manufacturing and installation of signs.

In charge of coordinating and contracting Sub-contractors for sign installations.

Responsible for permitting all contracted work.

Assigned to post permits on job sites.

Developed Excel spreadsheets for project tracking (Macros, VBA).

MATRIX SPORTING GOODS, (Temp) Safety Harbor, Florida (Nov 2006 - Mar 2007)

Inbound Customer Service / Internet Order Processor / Data Entry

Processed incoming internet orders via PC.

Processed inbound catalog orders.

Batch processed daily Credit Card orders for authorization.

THE CYBERNET CAFÉ, Hudson, Florida (Oct 2005 –Oct 2006)

Owner, Consultant

Access Developer, Spreadsheet developer, Faxing, Copying, Account Maintenance, Excel data input, Gave classes in MS Word, MS Excel, MS Access, Outlook, PowerPoint

Amalgamated Bank, New York City, New York (April 2004– May 2005)

Consultant, Excel and Access Developer

Developed Excel user input forms and Access databases with links from the Excel forms (VBA, VB6)

SIEMENS WESTINGHOUSE, (CDI Consultant) Orlando, Florida (Nov 1999 - Aug 2003)

Access Database Developer / Sr. Programmer Analyst / Database Analyst / Database Manager

Database developer, established links between Excel and Access 97 (VBA & SQL) to

produce a multi user Inventory database for tracking serial numbers company wide

Linked Excel, Access and SAP for reporting month-end inventory and shipping stats .

Setup Queries for exporting data into and out of SAP

Data mapping in an enterprise data domain, building and maintaining data mapping documentation

Established links between SAP tables and Access for daily system updates (BOM, MPS, and MRP)

Data conversions (TXT, DBF, XLS, ASCII)

Assisted on multiple team projects to ensure data integrity

Direct involvement with end-users to expand or update production database

Departmental PC support (Helpdesk, Excel, Word, PowerPoint, Access, Outlook, Visio)

Developed management reports (Outlook, Word, and Crystal Report 8.0)

NEXTEL COMMUNICATIONS, Orlando Florida (Sept 1996 - Oct 1999)

Access Database Developer /Data Analyst / Database Manager

Data mapping in an enterprise data domain, building and maintaining data mapping documentation,

Database normalization

Database developer, developed and managed an MS Access 97 Commissions and Lead tracking Database (

VBA, VB, Forms, Queries, Reports )

Lead consultant on companywide commissions Oracle Database Conversion

Analyzed and reported daily sales data to sales and marketing managers

Developed IT call center software using MS ACCESS 97 for companywide IT support

Data conversions (TXT, DBF, XLS, ASCII)

PRUDENTIAL SENIOR CARE, Houston, Texas (Oct 1994- Aug 1996)

Access Database Developer / System Administrator / Data Analyst / Database Manager

Developed several MS ACCESS 2.0 databases for Customer Service, Inventory, and Mail Scheduling

Data analysis on month to month sales, future sales projections, inventory analysis

In charge of personnel software and hardware training

NT LAN administrator

Excel Spreadsheet development (Charts, Graphs, Macros)

EDUCATION

COLORADO TECHNICAL UNIVERSITY

Presently attending, majoring in Information and Technology with a major

concentration in Software Engineering

BUSINESSWARE RAINING CENTERS

MS Office, NT LAN Administration, and Database Development

MINDLEADERS

Course Completion Certificates: Windows 2000 Basics: Client (Mastery Level),

Access 2000 (MOUS), SAP R/3 (Mastery Level)

COMPUTER SKILLS:

MS Office Pro 97,XP, 2003, 2007, 2010,, VBA(Access, Excel), PC Anywhere 8.0,

Windows OS 98, XP, Vista, Window7, Windows NT Workstation, Visual Basics 4.0, 5.0, 6.0,

MapInfo, Crystal Report Writer 8.0, Microsoft Dynamics CRM 2011, Microsoft SQL Server,2005,

Microsoft SQL Server,2010,Visual Studio 2010.

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