Customer Service Security
Resume:
THOMAS B. McKENNA Jr.
Dekalb, IL 60115
630-***-**** ************@*****.***
PROFESSIONAL EXPERIENCE
Data Research Specialist Mar 2012 – Jul 2012
American Utility Management, Lombard, IL
Responsible for the research and execution of all utility bills for multi-family properties throughout the country. Maintaining the monthly utility bills and making sure all bills were updated and paid on time were essential duties to be successful in this job. Proving the companies services and my ability to execute them were vital. In order to further the company I would also market their services when speaking with people involved in the multi-family industry.
Ocean Exports Associate Dec 2011 – Mar 2012
Expeditors International, Bensenville, IL
Working in the import/export industry dealing with clients specifically in the Ocean Export section of the company. Schedule international shipments monitoring the process until it reaches its final destination. Industrial type customers are who we service, shipping internationally with containers of various sizes and purposes. Job duties also included reaching out to the clients as well as to the exporters who do the shipping. Further job duties include filling out all forms needed for the shipments to be processed through customs and ensuring all parties have the necessary information completed.
Internship, Full-Time May 2011 - Aug 2011
American Heritage Protective Services, Alsip, IL
Placed in a regimented training program within a Chicago area based full-service contract security and security consulting company. Obtained experience in multiple aspects of services including: security operations within a major metropolitan hospital, high rise apartment complex, and retirement communities. Shadowed security managers learning management of accounts, employees, and handling client concerns. Assisted in operations of the human resources section including the hiring process and termination of employees, customer service, and addressing employee concerns. Assisted in the recruiting process, including marketing ad’s for nation-wide newspapers, as well as attending career fairs and interviewing a variety of potential employees, for a variety of positions. Conducted covert surveillance using cutting edge technology and engaged in crowd control alongside law enforcement trained personnel.
• Illinois PERC and 20 Hour Security Training Certificate
EDUCATION, SKILLS, & ACTIVITIES
Bachelor of Science Law Enforcement and Justice Administration, Minor: Homeland Security May 2011
Western Illinois University, Macomb, IL G.P.A – 3.0
Microsoft Word, PowerPoint, Excel, and Statistical Package for the Social Sciences (SPSS)
Occupation Safety and Health Administration Certified
President- Men’s Club Rugby
September 30th, 2012
Q1 Technologies
Dear Sir or Madam:
I am very interested in working within Q1 Technologies as an Entry Level Recruiter. With my experiences and education, I meet the qualifications that one would need to have in this industry. After reviewing your website and learning more about your organization, I am attracted to your company and what they do.
With a Bachelor of Science in Law Enforcement and Justice Administration from Western Illinois University, I have learned a lot from the basics of communication, as well as working very well in a team and also a personal field. My time at Western Illinois University taught me how to be organized, how to most successfully manage my time, and how to succeed in difficult circumstances. The education I received helped me develop many analytical and problem solving skills as well.
At Western, I was the President and Captain of the Men’s Rugby Team which is where a lot of my leadership skills came from. From this experience, not only did I gain leadership skills, but I also had to manage team finances, lead daily practices, and build and maintain good relationships with the schools administrative professionals as well as outside professionals on a daily basis.
I continued building my leadership skills after completing an internship with American Heritage Protective Services. This company is a private sector security company that has many different branches, such as contract security, private investigations, and security consulting to name a few. This position gave me the ability to continue to grow as a leader and help train and mentor guards into their new positions. I was the “go to” guy for all managers and executive employees when anything was needed to be done for clients or the company. During my internship I had much experience dealing with recruiting for a variety of positions. My internship is where I found out recruiting is something I am very passionate about and would like to make a career out of.
I believe my past experiences can prove to you that I would help Q1 Technologies continue to grow and that I could contribute to future success of the company. I have attached my resume and hope you have time to take a look at my experiences and education and also to talk more about the Entry Level Recruiter Position. Please contact me at (630)927–5874 or via email at ************@*****.***.
Sincerely,
Thomas B. McKenna Jr
Contact this candidate