Altamonte Springs, FL 32701
Home Phone: 407-***-****
Cell Phone: 352-***-****
Certification Title Issuing Organization Completion Date Expiration Date
A+ Certification CompTIA 06/2010 N/A
Network+ Certification CompTIA 08/2010 N/A
Recipient of The Customer Service Certification which was developed through the participation of thousands of employers, employees, and industry experts from the retail, wholesale, personal services, and real estate industries. These industry-developed standards identify what employees need to know and be able to do in entry-level through first-line supervisor customer service and sales positions at high-performance workplaces. The National Professional Certification in Customer Service is based on the Customer Service Skill Standards that identify the knowledge, skills, and abilities that employers have agreed are necessary for success in retail and related industries.
COMPUTER CONFIGURATION AND TECHNICAL SUPPORT, Computer Support Specialists
06/2011 – 04/2012 REFRESH COMPUTERS Longwood, FL
Provide the necessary PC configuration based on specifications for incoming and outgoing computer systems, delegated by consigners and employer needs. Additionally, facilitating the role of technical support specialist for the company's technical support service. Including but not limited to, private networks, computer hardware (desktops and laptops), software, Windows Operating Systems, Mac OS, Internet connection, and company product assistance. Responsible for the implementation of custom images for computers to be sold, and inventory management via Kyozuo and company spreadsheets. Was also responsible for supervising the Computer Configuration Department technicians. These technicians were responsible for data entry of consigned computer systems, computer hardware configuration, and remote technical support.
COMPUTER ASSISTANT, Computer, Automated Teller, and Office Machine Repairers
06/2009 - 01/2010 TECHSKILLS ORLANDO, FL
Install, configure, and repair classroom PC’s. Help with basic network functions and troubleshooting. Guide students through courseware procedures as necessary, and assist the instructors with student phone calls and other necessary tasks. Facilitate front desk operations as necessary and work with the campus director on occasion.
COMPUTER ASSISTANT APPRENTICE, Computer Occupations, All Other
02/2008 - 04/2008 WORKFORCE CENTRAL FLORIDA LAKE MARY, FL
Professionally handle all customer service related issues. Assist one on one job seekers with job search utilizing the company's web based services and applications. Assist job seekers with resume preparation, LMI and job leads. Conduct file searches on all assigned job orders. Assist job seekers with completing a full registration, assigning appropriate job titles/ONET classifications, job search, resume creation, and e-mail account creation. Refers job seekers to appropriate company's resources including: Overviews, Career Enhancement Seminars & Computer Lab services.
Sales Associate, Retail Salespersons
11/2005 - 01/2006 ELECTRONIC BOUTIQUE ALTAMONTE SPRINGS, FL
Greet customers and ascertain what each customer wants or needs. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Compute sales prices, total purchases and receive and process cash or credit payment. Maintain records related to sales. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Answer questions regarding the store and its merchandise. Describe merchandise and explain use, operation, and care of merchandise to customers. Ticket, arrange and display merchandise to promote sales.
Transportation Assistant, Customer Service, Healthcare Social Workers
07/2004 - 07/2005 FLORIDA HOSPITAL ORLANDO, FL
Facilitated the movement of patients or patients ' related items in the most expeditious, professional and customer service oriented manner possible, observing all safety and confidentiality regulations.
Completion Date Issuing Institution Qualification Course of Study
08/2010 TechSkills Orlando Vocational School Certificate Network+ Certification
06/2010 TechSkills Orlando Vocational School Certificate A+ Certification
05/2005 CENTER ACADEMY High School Diploma General High School Curriculum