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Customer Service Project

Columbus, OH, 43201
August 08, 2012

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Nate Williams


**** ********* ***.

Columbus, OH 43201


Seeking a challenging position that allows me to utilize my engineering/technical background by supporting the development of a given company/firm’s systems through Business Analysis & Applied Statistics


The Ohio State University Columbus, OH

Major: Electrical Engineering Graduated: August 2012 Overall GPA: 3.0


• Solid mathematics and computer capabilities

• Very experienced with multi-tasking within technical project management field amongst various teams

• Extensive engineering course work including use of MATLAB and Autodesk Inventor

• Knowledgeable in project management aspects & customer service

• Knowledgeable in marketing sales management

• Intermediate skill set in the finance and business administration/management/marketing roles

• Expertise with all aspects of Microsoft Office (Word, Excel, PowerPoint, Outlook, Access) programs

• Experience working with engineering management and production staff


JP Morgan Chase, Columbus, Ohio

Corporate Summer Intern (Summer 2012)

• Business Technology Analyst- Acted as a company liaison between the Technology Team and the Customer Front End

• Process improvement for particular aspects within the “Knowing Your Customer-Originations” project resulting in an overall better shadowing attendance, significant and large amounts of feedback, and more efficient project functionality

• Partnering with technology service owners to understand and improve the customer experience including the entire lifecycle of their service relationship within the firm

General Electric Aviation, Cincinnati, OH

Infra-Engineering Intern (Autumn 2010, Summer 2011)

• Worked in Production Test and Developmental Test

• Analysis of data to determine the correct procedures and analyzed statistical error yield on performance tests

• Helped union workers prepare engines, test cells and perform on-engine tests

• Gathered environmental data (pressure, temperature, and specific component tests) to compare test data to advise business on imminent company decisions

Ohio Department of Transportation, Sandusky, OH

Summer Help/Engineering Inspector (Summer 2007, Summer 2008, Summer 2009)

• Performed documentation and analysis validating requirements for pre-construction build resulting in successful build/construction process

• Acted as a company liaison for the specific requirements and execution of projects

• Supported site supervision of construction workers

• Supported project management by assisting with the execution and completion of construction plans


Cell Implementation Project, (Summer 2011)

• Collaborated as a team of union staff and engineers to prepare a test cell for on-engine tests at General Electric

• Successful activation reached on a previously inactive cell

• Searched for and interacted with various employees to achieve proper movement of equipment

Vibes Test Project, (Autumn 2010)

• Performed on-engine vibration tests while working in Developmental Test at General Electric

• Gathered data on vibrations to confirm engine performance was not hindered by loose engine parts

• Constructed presentation to show engineers the yields on the data were within the requirements of the specifications


Ohio State Calling, (Autumn 2011-Spring 2012)

• Reached out to Ohio State Alumni successfully obtaining donations towards particular colleges/schools on Ohio State’s campus

• Built expertise in customer service and customer relation skills


• Member of The Ohio State Men’s Club Basketball Team (2010-2011)

• Achieved Dean’s List at the Ohio State University (2008)

• Member of OSU RISE^ECE(Recruitment and Retention Initiatives for Successful Engineers: Electrical and Computer Engineering)

• Member of NSBE (National Society of Black Engineers)

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