Justin Dorval

**** **** ******

Armstrong BC

250-***-****

g932nn@r.postjobfree.com

Skills: 9 Years management experience

Skilled at customer service and working with the public

Extensive sales experience and capabilities

Strong skills in team development and training

Organizational skills and time management

Cash handling and nightly deposit procedures

Experienced in inventory control procedures

Education:

High School Diploma – Fulton Secondary School June 1995

Automotive Sales and Leasing Certificate April 2000

Super Host BC June 1994

Super Host Japan June 1994

Serving It Right June 1994

Work Experience

Forzani Group Vernon BC Store Manager April 2007 – Present

In this role I oversee all aspects of a large retail division. I have two department managers with separate sales teams. At our peak time periods, I have approximately 55 – 60 staff members. I am accountable for all training, development, sales, inventory and visual direction in the store. I am responsible for all in store costs including, wage costs, expenses and profit and loss reporting. I set high standards for customer service levels and ensure accountability with all staff for productivity on a personal sales position as well as the overall stores performance. I manage all HR and disciplinary procedures as well as monthly and yearly performance reviews.

EB Games North Vancouver Store Manager March 2005- January 2007

I was responsible for all aspects of driving the business in this retail division. I did all recruiting and interviewing. I trained all staff hands on and with follow up sessions. I was accountable for the sales requirements of the store as well as the set productivity goals. Among cash handling duties I over saw all visual aspects of the store and daily communications with all staff members and district supervisors. I monitor and partake in all aspects of the stores sales including selling, tracking (monthly and annually) and goal achieving. I did all scheduling as per the business allows and was accountable for all Loss Prevention issues, HR paperwork and disciplinary procedures.

Bluenotes Vernon B.C Assistant Manager August 2004 – March 2005

As the assistant manager I was accountable for assisting the store manager with all aspects of the business. I was responsible for ensuring that the store achieves its financial goals as well as training and development of staff and visual merchandising. I was accountable for the store opening and closing procedures which included all cash handling and banking procedures. I also assist the manager with the proactive hiring and recruiting of new staff members and the HR paperwork involved.

Digital West Vernon B.C. Satellite Technician July 2002 – July 2004

As a satellite technician I installed satellite systems for both large and small projects. I was also responsible for the maintenance of these installs to ensure an excellent quality of service. I was accountable for dealing with customers on a daily basis and installing and maintaining orders in a timely and efficient manner.

Columbia Mountain Shop West Vancouver B.C. Assistant Manager April 2001 – June 2002

This high paced environment required its Assistant Manager to be an asset to all areas of the business. I was responsible for ensuring the store reached its financial and productivity goals. I trained and developed staff members to offer excellence in customer service. I assisted in hiring and recruiting of staff members and also was in charge of ordering in store product to reflect sales in the store. I was also accountable for staff scheduling and daily maintenance of the store.

CHS Hardware North Vancouver Shipper/ Receiver Sept. 2000 – April 2001

I oversaw all shipping and receiving responsibilities for the company. I was accountable for the organization of daily, weekly and monthly paperwork. I also was responsible for all warehouse, and onsite repairs.

JFK Contracting Vancouver B.C. Zone Manager June 1997 – May 2000

I oversaw all the installations and maintenance of satellite projects for large and small companies. I also did installs and maintenance. I was hands on in the field and was responsible for dealing with the customers on a daily basis.

Sport Tech Vernon B.C. Sales Associate/Assistant Manager Oct 1995 – June 1997

I was accountable for assisting the store manager with all aspects of the business. I was responsible for ensuring that the store achieves its financial goals as well as training and development of staff and visual merchandising. I was accountable for the store opening and closing procedures which included all cash handling and banking procedures. I also assist the manager with the proactive hiring and recruiting of new staff members and the HR paperwork involved.

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