Customer Service Sales

HEMIKSHA PATEL

*****.********@*****.***

***** **** ******* **** ***# 1026 • Sugar Land, TX 77498 • 281-***-****

EXPERIENCE

Indian Spices & Snacks – Sugar Land, TX January 2012 - current

Customer Service Clerk

Post N Parcel – Houston, TX December 2011

Shipping Clerk Assistant

• Prepare shipments for customer parcels by carefully packaging with suitable mailing materials and assist in calculating postage costs based on weight

• Verify outgoing mail for completion of address labels and sort into appropriate carrier bins based on distributor

• Assist in giving responses to inquiries regarding postal charges and delivery options, organizing supplies, and maintaining store appearance

India Jewelers – Houston, TX September 1987 – August 2011

Sales Associate

• Guide customers in selecting 22 carat gold jewelry sets in order to consistently meet and exceed monthly sales quota of $7,500 despite rising precious metal prices

• Responsible for engaging with customers with a friendly and enthusiastic attitude to develop and maintain a strong relationship

• Promoted Indian artifacts such as marble crafting, handmade silk paintings and ivory pieces by presenting detailed information on various features of items

• Accurately and efficiently processed customer transactions of jewelry valued over $10,000 as well as explain repair services and return policies

• Take accounts of merchandise and determined value based on current market price of gold

• Perform daily inventory of all jewelry, arts and materials to determine current demand and future supply

• Perform minor repairs such as adding various gemstones to studs and removing links to necklaces or watches

• Maintain store merchandising standards by organizing jewelry sets with complimentary pieces, displaying cases in an appealing manner and cleaning the store on a daily basis

• Provide training to new employees by educating them on current sales processes and how to create a professional atmosphere for potential customers

EDUCATION

Ness Wadia College of Commerce

Pune, India

Bachelor of Business Administration

Major: Commerce

1982

ACTIVITIES

Chinamaya Mission of Houston – volunteer 2000 - current

Hindu Heritage Youth Camp – volunteer 2007 - current

OTHER

Computer Skills: working knowledge of Microsoft Office

Citizenship: US Citizen

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