Administrator / Office Manager

Natasha Bilewicz

** * ******* ** ● Londonderry, NH 03053 ● 603-***-****

SUMMARY OF QUALIFICATIONS

* Client-focused with strong leadership skills.

* Experienced at managing details and completing projects in a timely manner.

* Dedicated team player with a positive approach to problem solving.

* Committed to serving the customer and taking accountability.

* Computer skills: Excel, PowerPoint, Word, and Outlook.

WORK EXPERIENCE

2006 – 2008 Williams Scotsman, Inc., Pelham, NH

Service Administrator

* Taking service calls & scheduling repairs * Acting as liaison between shop, sales & customers

* Making post-repair follow-up calls * Contacting customers regarding schedule changes

* Relaying extra charges to billing department * Entering inventory for major parts

* Confirming deliveries with customers * Main backup for dispatch

* Coordinate company events * Maintain & update calendar for management

* Creating schedules for Project Manager to complete projects

* Entering expenses & revenue into Excel spreadsheet for regional manager

* Getting quotes and making Purchase Orders for vendors and subcontractors

* Getting Invoices matched up w/ P.O.s invoices, and receipts, entering info into system and updating inventory

* Create profit & loss reports for upper management

* Enter expense reports for the branch

*Calling on collection issues, working with the customer to get issues resolved

*Scheduling meeting, and updating calendars for management

2005 – 2006 Anthem, Manchester, NH

Customer Service

* Assisted clients in obtaining referrals * Set up and assisted at benefit fairs

* Initiated complaints/appeals * Followed HIPPA guidelines

* Met with members to discuss options * Kept up-to-date on policy changes

* Gave benefit information to members & providers

* Organized focus groups and presented information to upper management

2003 – 2005 Lowell General Hospital, Lowell, MA

Patient Accounts

* Verified patient eligibility and benefits * Collected monies from patients prior to procedures

* Calculated estimated patient portions * Assisted patients with payment plans and options

* Contacted doctors on cancellations due to debt * Looked up CPT and ICD-9 codes

* Acquired notification, pre-certifications, and referrals for insurance companies

* Interacted with doctors’ offices to educate staff on procedure requirements

EDUCATION

Sullivan and Cogliano, Tyngsboro, MA 1998

Microsoft Specialist Plus Certificate

Hesser College, Nashua, NH 2005

Associates Degree in Business Administrative

Kaplan University 2006 – present

Working toward Bachelors Degree in Business Management

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