Manager Front Desk

TRISTA N. BAUGHMAN

*** *. *********** **, ***** DE, 19904

302-***-**** ***************@*****.***

Objective: I am actively seeking a new opportunity in a fast paced and challenging environment as a Front Desk Agent

Experience:

• Highly skilled in greeting, registering, and assigning rooms to guests in a polite and resourceful manner

• Able to direct and accompany guests to different facilities and functions in the hotel

• In-depth knowledge of using computers and basic workplace equipment including fax machine, photo copier and printer (Room Master, Microsoft Word/Excel)

• Hands-on experience in computing bills, collecting payments and making changes

• Hands-on experience in keep records of room availability and guests’ accounts, manually and by means of computers

• Able to confirm customers’ credit, and establish how the customer will pay

• Demonstrated ability to review accounts and charges with guests for the period of the check out procedure

• Thorough understanding to answer inquiries related to hotel services, registration of guests, and shopping, dining, leisure, and travel directions

• Comprehensive knowledge of posting charges for rooms, food, liquor, or telephone calls, to ledgers by hand and by means of computers

• Knowledge of advising housekeeping staff when rooms are ready for cleaning

• Excellent verbal and written communication skills

• Dedicated and careful high level of accuracy and attention to detail

Previous Employment:

Front Desk

Tidelands Caribbean Hotel and Suites

409 N Baltimore Ave, Ocean City Md, 21842

08/10 - present

Check guests in/out in a timely manner

Assist the manager

Answer/transfer phone calls

Leave all desk and office area in a clean and neat manner

Ensure reservations are taken correctly

Front Desk

Ashley Furniture Home Store

3 Gerald Court, Delmar De, 19940

(302) 846-077

2009-2010

Greeted customers

Kept a log on the computer of everyone coming in

Gained knowledge on types of furniture and fabrics

Answered/transferred calls

Deal with complaints

Assist the manager

Education:

Seaford Senior High School

Delaware Technical and Community College

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