Customer Service Sales
Resume:
Carolyn K. Mills
Santa Fe, NM 87505
*************@*****.***
Summary of Skills
Excellent at communicating and collaborating with sales managers and staff for optimum sales results. Superior ability to cold call on large to small businesses with proven sales results. Effectively implement and execute company policy, procedures, and specific software systems. Adept at problem solving in a fast paced environment. Highly motivated and driven to exceed goals in sales, customer service, and brand image. Successful track record of business expansion in relation to sales, product, and new employees. Highly regarded by clients with experience in long standing relationships and fostering clientele.
Summary of Sales Qualifications
Sales
• Maintaining new and repeat clients for continuous business relationships
• Building sales through excellent listening and communication skills with clients
• Focused on building the network of business contacts and affiliations
• Created marketing strategies for acquiring new clients with B 2B phone appointment setting, cold calling, and invitational events for new products and services
• Created communication through email, mailings, and phone for client orders, customer service, and new product notifications.
• Created great rapport with potential and existing customers in order to better understand customer service needs and gain feedback for more effective sales techniques
• Successfully enlisted clients for lines of credit and negotiated interest rates
• Have obtained life and health insurance license for better product and sales knowledge in financial services
Management
• Monitored sales associates daily sales results with coaching and mentoring strategies to improve overall customer service and sales
• Contributed to team effort in store goals and customer service obligations by accomplishing related results as more than expected
• Supervised the accounting, registers, and security of payments and payroll
• Supervised the daily opening and closing store procedures as mandated by company policy
• Supervised store credit card applications for daily and monthly goals and developing contests and incentives for top performing sales associates
• Managed payroll, scheduling, reports, email, inventory, and maintained client book and records.
• Ensured availability of merchandise by maintaining inventory
• Provided a safe and secure environment by implementing security systems and company measures
• Maintained excellent reputation of the store by complying with company standards and legal requirements
Technology Skills
• Advanced knowledge of MS Office: Excel, Word, Powerpoint
• Advanced knowledge of PC and Mac
• Advanced knowledge of Adobe, Photoshop, Illustrator, and PDF software
Employment
2011-Present Hafetz and Associates Insurance Brokers, Linwood, New Jersey
2011-Present Legacy Business Concepts, Sacramento, California
2009-2011 Brooks Brothers Fine Clothiers, Santa Fe, New Mexico
2008-2009 US Bank Credit Cards
2005-2007 New Speak Easy/ Trinity College of London, Milan, Italy
2003-2005 McM Design Services, Santa Fe, New Mexico
2001-2003 Site Santa Fe Museum of Contemporary Art, Santa Fe, New Mexico
Education
2011 Parsons School of Design, AAS Marketing, New York, NY
2007 Brera Academy of Art, Milan Italy
2003 Central St. Martins School of Fashion Design, London, U.K.
1999 College of Charleston, Charleston, SC
References Available Upon Request
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