Manager Customer Service

William W. Wilson

**** ********* *****

Columbia, South Carolina 29203

Telephone 803-***-**** E-mail: **************@*****.***

OBJECTIVE

To obtain a full- time employment as a manager with a leading progressive company.

QUALIFICATIONS AND SKILLS

Strong background in customer service, sales, and management

Twenty years personnel training and experience involving operations and supervision

Working knowledge of basic computer skills

EDUCATION

Bachelor of Arts - University of South Carolina, 1985

• helped finance education through University student work programs

RELEVANT EXPERIENCE

MORGANELLI’S- June 2009 to Present

Wine Consultant

• Assisting customers with wine purchases

• Store maintenance

ALEPH WINES CORPORATION - June 2002 to June 2009

Operations Manager/ Office Manager/ Warehouse Manager

• Managed and trained a warehouse and delivery staff of 6 to 10

• Interviewed, hired, and evaluated performance of warehouse staff

• Interacted with administration to ensure efficient delivery of product and verified accuracy of product prior to shipment

• Maintained product inventory, created reports, and discussed depletions and problems with the CEO

• Mastered comprehensive knowledge of product portfolio including all beer, wine, and spirits

• Assisted sales personnel with product knowledge and provided technical support

• Performed various administrative tasks in a fast-paced office environment

• Maintained all office supplies

• Delivered product when necessary

• Conducted wine and beer tastings

• Made sales calls for representatives on vacation

THE GOURMET SHOP/ SALUDA AVENUE WINE AND LIQUOR/ THAT PLACE PARTY SHOP- July 1987- June 2002

Retail Manager/ Beverage Manager

• Hired and trained a retail staff of 20 and led staff in successful sales through excellent customer service and thorough product knowledge

• Purchased all beer, wine and spirits for three locations

• Responsible for all financial aspects of the beverage business

• Regulated profit margins for a thriving new business

• Conducted tastings for beer, wine and spirits

• Oversaw regular maintenance of all appliances and operating systems

• Managed daily cash flow of six registers and made daily deposits

• Merchandised the sales floors and maintained shelf stock in all three locations

• Maintained and organized stock room and cleanliness of the stores

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