Manager Software
Resume:
Edward J. Mockler III
Wrentham MA 02093
********@*****.***
Profile:
Senior executive with diversified expertise in information technology roles across various industries facilitating infrastructure development, operational improvement, data architectures, innovation, telecommunications and application development. Motivator, inspiring cross functional teams through empowerment and accountability that encourages group ownership of critical projects. Recognized for building high performance teams.
Au Bon Pain, Boston, MA
Senior Vice President, Information Systems - CIO May 2000 – Feb 2010
Senior Information Systems resource at Au Bon Pain. Responsible for asset base, application portfolio, budgets, infrastructure, personnel, operational functions, strategic planning, and innovation. Responsible for all IT initiatives for $240 million food service company with 4,000 employees and locations in 22 states. Member of the Senior Executive Team.
Selected Accomplishments:
Managed capital and expense budgets for Information Systems via collaboration with the CFO and the IT Steering Committee.
Outsourced various technical services functions to lower costs and increase service level. These roles were DBAs, web site hosting, network operations center, web site design and programming, and SAP technical support activities.
Facilitated the selection process, acquisition, and implementation of a new financial system.
Created high value low cost high impact tools offering detail views of comprehensive data elements that manifested revenue opportunities and adherence to proper operations and procedures.
Negotiated acquisition of leased software for zero cost saving company more than one million dollars in acquisition costs.
Negotiated agreement with software vendor to fund significant development of POS systems to enable the processing of gift cards at zero cost to company saving hundreds of thousands of dollars in systems development costs.
Initiated bidding process and selection of external vendors to perform assessments and remediation recommendations for regulatory requirements such as PCI and Massachusetts CMR.
Creation of a cost effective networked real time environment for messaging, data transfer, credit processing, and technical support.
Creation of low cost redundant environments for business continuity.
Allied Domecq QSR, Randolph, MA
Parent Corporation of Dunkin' Donuts, Baskin Robbins, and Togo’s Eateries
Director, Technical Services Jul 1998 – Apr 2000
Responsible for planning, implementing, maintaining, administering, operating and optimizing computing systems, computer operations, networks, and telecommunications environments for the enterprise. Member of the IT Leadership Team which set direction and executed IT decisions for the enterprise. Member of the Major Incident Team created to manage brand-related issues.
Accomplishments:
This role was created to bring the organization and field offices up to Y2K compliance. This included the specification, approval and construction of a new robust corporate data center. Microsoft SMS was deployed to managed software versioning and compliance. Directed comprehensive software licensing inventory driving negotiations for license reconciliation and agreements for multiyear, multi site license compliance.
As part of the organization’s formalization process proper use and asset policies were created. Disparate phone companies were compiled into a cost favored contract with AT&T for voice and network services. This included networking previously disparate locations.
Modus Media International, Inc., Westwood, MA
One of the three companies created from the Stream divestiture
Director, Information Systems North America Jul 1997 – Mar 1998
Responsible for Information Systems throughout North America. Member of the IT Steering Committee which set direction and executed IT decisions for the entire enterprise. Responsible for resolution of contractual obligations, staffing actions, and disposition of assets relating to merger and divestiture. Responsible for all aspects of performance of the technical environments and technical services staffs for all US locations.
Accomplishments:
Staffed organization with new site managers yielding effective cost control through best practices and budget management. Crafted and distributed a change management process resulting in a more controlled environment and yielding more timely resolutions to technical problems. Instituted standardized monthly reporting for all Technical Services employees.
Stream International Inc., Westwood, MA
A merger of RR Donnelley’s GSS Division and Corporate Software Inc.
Director, Architecture and Product Planning Jul 1995 – Jun 1997
Responsible for architectural direction, standards, acquisitions, upgrades, contracts, hardware and software support agreements, and support services of primary computing platforms. . Responsible for all aspects of vendor management including platform selection, price negotiation, contract creation and approval, and execution logistics. Merger activities included merging platforms, budgets, disposition of assets, merger of personnel, and site shutdowns. Performed technical assessments and recommendations regarding possible acquisition of companies.
Accomplishments:
Selected, implemented, readied operations, and enabled support agreements of SAP and complimentary systems platforms. The SAP Technical environment consisted of Microsoft NT Application Servers and IBM RS/6000 R30 AIX Oracle database servers. Complimentary products in the SAP environment were Dazel for output management, Sterling Gentran for EDI, and Mercury for performance modeling. This environment was certified by SAP and IBM and was used by IBM in promotional marketing material.
Corporate Software, Inc., Canton, MA
Senior Manager, Technical Services Apr 1991 - Jun 1995
Responsible for all Technical Services Departments including End User Computing, Network Engineering, AS/400 Technical Support, Computer Operations, and Voice Systems. Responsible for creation of standards, acquisitions, upgrades, contracts, support services of primary computing platforms. Responsible for all vendor relations, negotiations and contracts. Performed technical assessments and recommendations regarding possible acquisition of companies such as Phoenix Systems.
Accomplishments:
The entire department teamed to effectively support the creation of a new business line by designing, specifying, executing and managing the build of data centers including workstation and communications infrastructure, HVAC, UPS, flooring, wiring, and fire suppression in Dallas TX, Beaverton OR, and Norwood MA. This included interconnecting Aspect and Intecom ACDs with customer sites most notably Microsoft via T3 direct connections. Negotiated zero cost server and client software from Novel for entire enterprise valued in excess of one million dollars.
Princess House Inc., North Dighton, MA
Senior Manager, Computing Services Apr 1985 - Apr 1991
Puritan Insurance Companies Inc., Johnston, RI
Systems Analyst Oct 1979 – Apr 1985
Health-Tex Inc., Cumberland, RI
Application Developer / Analyst Oct 1977 - Sep 1979
Microbiological Sciences Inc., West Warwick, RI
Application Developer Sep 1976 - Sep 1977
Information Sciences Inc., Providence, RI
Computer Operator Mar 1976 - Aug 1976
Education: Attend and completed Blake Computer Programming Institute (Certificate)
Attended Bryant College
Contact this candidate