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Customer Service Technician

Miami, Florida, United States
June 05, 2011

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CELL: (305) ***-**** • E-MAIL:


Miami, Florida 33161


Dynamic, results-oriented, self-motivated, Network Infrastructure Cable Technician


Excellent customer service provider

Conducted customer site surveys for circuit and equipment installations.

Proficiency with Fluke and Hewlett Packard Cable Testers.

Reading, interpretation of floor layout and blueprints.

Proficient in Network Cabling and testing of CAT-3,5,6,Coax, Telco 66A Block ,110, Krone, 25-pair Copper, Fiber Optic cables.

RJ-45 Panel and cable Terminations in Compliance to EIA/TIA 568A, 568B Standards for Ethernet.

RJ-45-Face-plate, flush-mount, and biscuit-type CAT-5 cable terminations-Panduit, Ortronincs, Siemon, etc

Work well with others, a team player with the willingness to adjust to multiple demands, able to direct and lead others in performance of daily duties.

Negotiated and analyzed information and used it to develop effective solutions to problems or situations.

Efficiently address problems quickly.

Willing to travel if required

Proficiency with Microsoft Office-Windows- 2000, XP-Professional, Microsoft Word 2003, 2007, Excel.


Teksystems, Inc.-Technical Staffing Firm

Network Technician-for Client-Telmex-USA


Ran,terminated and tested CAT-5, coax cables, and Fiber Optics, installation of Adtran Multiplexers, DS1 and DS3 DSX panels, Cisco Routers and Network Switches-including basic configuration.

Basic configuration and installation of Cisco Routers and Network Switches at NAP of The Americas POP site and customer premises.

Conducted customer site surveys for new equipment and circuit installations.

Implemented DC and AC power fuse panels and associated cabling/wiring.

Savvis Communications- A Global Leader in IT Infrastructure and Managed Hosting space with 30 data centers and over 5000 customers.

Technical Support Specialist

2008- 2010

Assured excellent customer support by dispatching to customer sites to install Central Office Equipment- Cisco routers, switches, Nortel Channel Banks, associated circuits-T1,T3, Fiber Optics and cabling-CAT-5,COAX and performed troubleshooting to quickly resolve any equipment, circuit issues.

Performed circuit installs and de-installs by entering or removing physical or software x-connects to satisfy order due date, updating all appropriate site documentation.

Conducted site surveys for new equipment, and circuit installations.

Installed fiber troughs and relay racks-ironwork

Installed transmission and switch equipment including Nortel, Cisco, Tellabs.

Terminated DC power cables from transmission equipment to BDFB.

Provided network and system Technical Support including cabling and testing Fiber Optics on the Savvis backbone-Ciena Metro- OC 192 and other high speed optical circuits including Nortel- OC-48, OC-12, OC-3, Optera-LH combiner, DACS Titan 5500, 532

Terminations, wiring of 66A Telco Blocks, RJ-45 modular jacks, faceplate and patch panel cabling in compliance to TIA / EIA 568A, and 568B standards.

Performed MACS (moves, adds, and changes) on computer Hardware and associated cabling.

Troubleshot circuit and equipment problems. Referred tickets to appropriate parties, pursued timely escalations.

Escalated troubles and new projects based on company policy. Worked with all necessary departments internally, as well as external customers, vendors and Telco.

Ensured all equipment bays were properly labeled with aisle / rack assignments and network element identifier. Labeled Fiber Optic Distribution Panels, Coax terminations, x-connect panels with circuit identifier and x-connect information.

GDH Consulting

Infrastructure Cabling Technician

June 2007-August 2008

Planned, terminated and tested CAT-5 cables, 66A-Block, 110-type block, including implementation of Pelco-Video Surveillance Cameras for new and existing Target, Home Depot, and Walmart stores.

Extended RJ-11 and RJ-45 demarcs to user station

Experienced with all aspects of network cabling installation and color coding-4 pair, 25 pair, 50 pair, 100 pair.

Extensive exposure to Telco closet dressing, termination of closet equipment and multi-pair color code terminations

Interpreted floor layout plans.

RJ-45 Panel and cable Terminations in Compliance to EIA/TIA 568A, 568B Standards for Ethernet.

Installation of support structures-J-Hooks, and Cable Trays, support rings, cable slings, and ladder racks.

Terminated work station outlets and 110-type, 66A, and RJ-21X blocks.

RJ-45-Face-plate, flush-mount, and biscuit-type CAT-5 cable terminations(Panduit, Ortronincs, Siemon, etc) and testing, utilizing Fluke and Hewlett Packard testers

Installed Pelco-Video Surveillance Cameras.

Tested Analog-POTS, T-1, T-3 Lines with AT&T.

Drove various types of “cherry pickers”/Scissors-type Lifts.

Raytheon Technical Services

for client: Federal Aviation Administration (FAA)-

Telecommunications Field Service Engineer

2005- 2007

Participated in the Federal Aviation Administration’s (FAA)’s Air Traffic Control Beacon Interrogator-6 (ATCBI-6) radar systems installation and upgrade.

Installed equipment integration, optimization and testing of a new digital Monopulse Secondary Surveillance Radar System. Traveled across the U.S., working at Federal Aviation Administration (FAA) radar sites installing these systems.

Implemented on a daily basis-system hardware- Beacon Interrogators, Communications Cabinet and associated conduit, cabling, wiring, communications and grounding systems in accordance with installation design data, system manuals, applicable regulations, codes and standards for electrical and radar systems installation, including and not limited to National Electrical Code.

Ran and terminated Andrew VXL-450 and 750 Coaxial Cables, climbing 120 ft towers to install FAA Parrot site antennas, and associated cables. Installed and disconnected systems and cables from and to Radar’s Rotary Joint and Dome Antennas. Installed ground plates, and terminations of various gauge Ground cables.

Participated in the structured system test procedure. Maintaining effective and proactive communications with customer representatives. Technical Onsite Representatives, on-site FAA technicians, and contractors.

Completed Fall Protection Employee Training Course

Completed 10-hour Environmental, Health, and Safety Course

Tek Systems, Inc.

Network Infrastructure Cable Technician

Participated in Mount Sinai Hospital’s Network Upgrade, running, dropping, and terminating CAT-6 network cables throughout Hospital’s Telco closets, departments, offices, suites, etc. Including cable management, testing , and terminating Siemon RJ-45 Patch Panels, user station blocks, and faceplates in compliance to TIA/EIA 568B standards. Interfacing with customers and users on a daily basis.

Worked for Compuquip Infrastructure Cabling Company in various cabling projects, running, terminating and testing CAT-5, CAT-6, COAX cables. Including face plate terminations, RJ-45 panel terminations, (Panduit, Ortronics, Siemon) Terminating for Ethernet, (straight, x-over pin-outs), voice, data also T-1.

Installed support structures-J-Hooks, and Cable Trays, support rings, cable slings, and ladder racks.

Terminated work stations outlets and 110-type, 66A, and RJ-21X blocks.

Installed various models of Pelco Integrated Camera System for Baptist Health Information Technologies Center, involving hardware installation-indoors and outdoors, including making and terminating COAX cables.

Participated in several Computer Networking Infrastructure Cabling projects, including RJ-45 wall face plate, and RJ-45 Patch panel terminations and testing CAT-5, CAT-5e, CAT-6 with Fluke and Hewlett Packard testers, also testing Analog and Digital data and voice circuits for the following clients:

Mount Sinai Hospital , Teleco of South Florida, HIPA, Creative Network Solutions, Norstrom Department Store, Sears, Road America..

Installed ZyAIR G-1000 Wireless LAN 54 Mbps Access Points throughout all the floors of The Seaview Hotel at Bal Harbour , North Miami Beach. Running, terminating CAT-5e UTP cable, terminations of RJ-45 patch panels, Switches and Routers.

Performed MACS (Moves, Adds, Changes) involving 100 PC’s and peripherals for Bank United, testing Hardware and Software before and after move, including labeling of cables and documentation.

Installation of Firewall and Anti Virus software on Dell computers.

Installed, terminated and tested CAT 5, CAT 5E, CAT 6 cable with terminating RJ-45 modular plug in Compliance to EIA/TIA 568A, 568B Standards for Ethernet. Installation of Shopper Trak cameras, terminations/wiring of RJ-45 modular jacks (Panduit, Optronics, and Siemon face plate-flush-mount and surface-mount terminations), COAX, Copper X-connects, modems, at various client sites.

Replaced and upgraded “On The Border”, “ Macaroni Grill”, and “Chillis” POS (Point of Sale) system, hardware and cabling.

Proficient with Windows XP, Windows NT, Windows 2000, Windows XP Professional and very good familiarity with installation of Cisco Routers, Switches, Hubs, DSU/CSU.


Oct. 2008

The Light Brigade-Certified Fiber Optic Installer Miami, Florida

Certificate of Completion- Fiber Optic Design, Installation and Maintenance Course


Fluent in English and Spanish.

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