Professional Customer Service Rep.
Resume:
Charlotte Miles
**** *. ***** ****** •Kansas City, Missouri 64134
*********.*****@*********.***
Professional Experience
Northeast Chamber of Commerce - Business Consultant (AmeriCorps*VISTA): 2006-2007
Locate minority, ethnic and refugee businesses in Northeast Kansas City, Missouri
Advise those businesses of Chamber business assistance program and other resources available
Assist businesses with marketing to increase revenue, maintain database of businesses served
Contact businesses in program to assess need for on-going support
Leatherwoods Home for Children -Conciliation Specialist: 2001-2002
Taught conflict management techniques to students and peer mediators
Mediated sessions between students and teachers
Assessed crisis situations, recommended solutions, assisted in goal setting, maintained progress reports
Marketed program to community groups, public officials and government affiliates
Pitcher Elementary - Para-Professional: 2000-2001
Tutored high risk first graders in reading and tested students
Reconstructed knowledge of alphabet when needed
Helped prepare students for tests
Penn Valley Community College - Financial Aid Clerk: 1988-1993
Assessed eligibility of student for financial aid and assisted in completion of applications
Evaluated file for completion prior to review for payment of grant or loan
Referred students to other college departments according to need
Truman Medical Center - Emergency Room Admitting Clerk: 1987-1988
Assessed urgency of medical need, gathered insurance information, assessed for discount eligibility
Entered all patient data into computer database and made hospital card
Department of Social Services - Energy Assistant Technician: 1986-1987
Interviewed clients for eligibility, completed applications, evaluated and certified clients for awards
Contacted utility companies and made referrals on clients behalf
Public point of contact for information regarding energy assistance and weatherization programs
Kitsap Community Action Program - Energy Assistance Receptionist/Intake Worker: 1981-1985 (Promoted in 1982) (Bremerton, WA)
Answered phones, scheduled appointments, made referrals and prepared files
Assessed eligibility, completed applications, evaluated and certified clients
Home outreach to clients when needed and traveled to pilot offices to complete applications
Education and Certification
Associate of Arts Degree – Penn Valley Community College – 2002
Certified Nurses Assistant – Kansas City Vocational Technical – 1972 (recertified in 1992)
First Step FastTrac® Entrepreneurship Course – First Step Fund – 2006
Previously Registered Child Care Provider – Department of Social Services
Currently attending classes at Freedom Bible College
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