Payroll Administrator

VALERIE Y. WOODSON

** ***** ******

Bloomfield NJ 07003

Home: 973-***-**** ****************@*******.*** Cell: 973-***-****

SUMMARY

Highly experienced payroll professional with extensive knowledge of the payroll industry.

Respected leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key contributor in providing team and company with goal attainment and working with other departments to obtain customer satisfaction.

Education

Essex County College

Associates Degree in Business Administration, GPA 3.55

July, 2014

Taylor Business Institute

Legal Secretary

Rutgers the State University of New Jersey

Business Management

AREAS OF EXPERTISE

Thorough knowledge of Customer Service and HR environment.

Keen analytical skills, excellent interpersonal and organizational skills.

Detailed orientated and capable of adapting to a constantly changing and challenging environment.

Have tactfully and effectively worked under pressured situation with all levels of associates.

Excellent written and verbal communication skills.

Promoted within 6 months based on strong productivity, leadership skills, efficiency, work ethics and communication.

PROFESSIONAL EXPERIENCE

Macy’s

Clarins Skin Care Specialist Present

Proactively following up with client’s for replenishing products

Scheduling facials and makeover’s

Attending Clarins school for new skin care products and makeup.

Maintaining client base

Meeting quota for sales and productivity

Contingency work in HR

Ceridian Small Business

Assistant Payroll Supervisor 1993 – 2010

Established and implemented processes, procedures around product improvement based on customer feedback which increased customer satisfaction, product functionality and retention.

Achieved and maintained above service level agreements in areas of customer satisfaction.

Work closely with Customer Service Representatives, Installation Consultants and other Departments within the organization including all levels of management to support over 1500 clients.

Monitored and kept metrics on inquiries to resolve complex and escalated issues including payroll, time and attendance, tax, and system requirements.

Researched and resolved inquiries in a timely manner and provide appropriate action for resolution

Effectively supervised the tactical aspect of daily activities.

Motivated the entire department to consistently maintain above average service level agreements in the areas of customer satisfaction, initial response and resolution.

Conducted New Hire training.

Identified issues that cause tax out of balance conditions, and resolve quarter end discrepancies.

Processed Amendments to correct QTR and Year-End Reporting.

Worked effectively with setting up Multi-States for tax purposes with maintaining and processing payrolls with various complexities.

TRAINING:

Professional Development (Ceridian workshops)

Six Sigma White

Stress Management

Front Line Leadership

Performance and Management

Key Achievements

President Circle Winner – (2007)

Ceridian Star winner – 3 quarterly awards

Employee of the month recognitions

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