Customer Service Accounts Payable

Rose Eyvonne Wong

***** ******** ****. #****

Austin, TX 78759

512-***-**** Cell

E-mail: g88q7u@r.postjobfree.com

Objective: A position with a growing company that offers challenge and opportunity for growth.

Summary of Skills and Qualifications:

Office Management, Supervisory Skills, Multi Tasking, Invoicing, Forecasting, Organizing, Prioritizing, Coordinating, Customer Service, Accounts Receivable, Accounts Payable, Reconciliations, Collections, Credit Disputes, Mediation and Conflict Resolution, Delinquent Corporate Accounts Collection, PowerPoint Presentations, Word Processing, Data Entry, Spread Sheets, Strong Organizational Skills, Telephone Skills, Premium Financing, Work independently, Strong People Skills, Event and Meeting Planning, Social Networking.

Professional Experience:

Air Conditioning Contractors Association of Texas, Office Manager/Education Coordinator

October 2005 to November 2011

• Coordinate Classes for A/C License Contractors

• Coordinate Preparatory Classes for Non Licensed Contractors

• Meeting and Event Planning

• Created Marketing Material for Classes, Social Networking

• Work Closely with Instructors

• Constant Contact mass e-mails for upcoming Classes and Events

• Updated Database (Comp Utility)

• Manage Office/Office Supply Inventory/Send receive mail packages.

• Payroll

Accounting Solutions, Accounts Receivable

June 2005 to October 2005

• Post daily deposits

• Reconcile Bank Statement, American Express Statement

• Reconcile and maintain Fuelman Account

Louis Shanks Furniture, Accounts Payable

December 2004 to June 2005

• Receive & process invoices in a timely manner

• Resolve invoice issues quickly in order to pay the supplier within the terms agreed upon

• Process checks for payment to suppliers & vendors

Accounting Solutions-SEMATECH, Accounts Payable,

June 2004 to December 2004

• Receive & process invoices in a timely manner for multiple companies/subsidiaries

• Process EFT & check payments

• Answer supplier & internal customer questions as submitted by phone or e-mail

• Resolve invoice issues quickly in order to pay the supplier within the terms agreed upon

• Work with the purchasing department to ensure the correctness of the purchase order when matched

to the invoice.

• File paid invoices & maintain miscellaneous supplier files

• Process requests for supporting documentation as needed by external auditors

• Scan invoices for electronic payment approval and e-mail the requests

Inland Paperboard & Packaging Corp Services /Temple-Inland-Guaranty Bank, Accounts Payable,

July 2003 to January 2004

• Responsible for five plant locations in Southern & Northern California

• Accounts Payable on matching P.O. and Direct Invoices

• Credits/ Debits

• Assist Plants on invoice resolution

• Verify accuracy of all batches input in JDE system

Insurance Marketplace/Temple-Inland-Guaranty Bank, Accounts Receivable/Bookkeeper,

June 2001 to July 2003

• Monitors and ensures that funds are received on due date. Fax agents statement same day payment

due if not received. Call Agent if amount due is not received within two working days of due date. • Responsible to have all A/R items close by the end of each month. Recommends more aggressive

action on amounts due as needed.

• Monitors and/or expedites resolution of outstanding audits. Ensures IM Company guidelines are

followed.

• Process end of month in IM Management System

• Accurately allocates all receipts from Agents, Finance Companies, and/or Insurance Companies

• Verifies accuracy of all journal entries input into IM system.

• Reconciles Agent accounts as needed. Respond to agent A/R inquires

• Return Commission on Direct Bills

• Backup/assist with cancellation processing Accounts Payable checks to companies

• Backup/assist Premium Acceptance Corp. enter quotes, Finance Agreements, A/R

Rancho Damacitas, Youth Counselor, November 2000 January 2001

• Counsel abused and neglected Children in a group home

• Rehabilitate and place children in foster care programs

• Therapeutic Interventions

City of Wichita Falls Parks and Recreation, Summer Day Camp Supervisor, May 2000 to August 2000

• Developed and implemented plans to organize Day Camp

• Mediation and conflict resolution

Option One Temporary Agency, Credit Collection, October 1999 to February 2000

• Performed accounting, monitored and collected 60 – 120 day delinquents,

• Maintained A/R, forecasting

• Handled credit disputes

Greater Long Beach Girl Scout Council, Membership/Marketing Supervisor, July 1998 to March 1999

• Recruited, appointed, trained, managed and supervised volunteers and employees within geographic areas

• Developed and implemented plans to organize Girl Scouting in assigned geographic areas.

• Created marketing flyers.

• Mediation and conflict resolution

Abacus Staffing Temporary Agency, Credit Supervisor, February 1998 to June 1998

• Supervised Department

• Maintained A/R, forecasting

• Initiated and tracked collection of commercial international accounts

• Composed legal letters, letters of credit

• Developed and maintained department and CFO Spreadsheets

Kirk Paper Corporation, Senior Credit Representative, August 1995 to January 1998

• Audited and collected 60-120 day delinquents, heavy reconciliation, submit accounts to collections

• Processed credits

• Special Projects

• Assisted sales staff

Cardlock Fuels, Credit Representative, March 1994 to July 1995

• Customer Service

• Audited, monitored and tracked15-180 day delinquent accounts

• Streamlined billing, maintained A/R, forecasting, posted credits, reconciliation's

• Composed legal/demand letters

• Supervised office staff

Bank of America, Skip Tracer, December 1991 to December 1993

• Monitored, tracked and collected 50-60 day delinquent Visa/Mastercard accounts

• Investigated disconnected numbers, no contacts, returned mail accounts

• Initiated fraud investigations

• Established payment plans and offered settlements to avoid Bankruptcy

• Initiated credit and background checks

Computer Skills:

J.D. Edwards, Applied Systems, Quick books, Word, Excel, Access, PowerPoint, Word Perfect, Lotus, Publisher, Outlook, and Internet Services

Education:

Cerritos College, Cerritos California, General Studies, 1982-1985

References

Bob Elolf - Ex President 713-***-****

Air Conditioning Contractors Association

Devin Stewart - VP Operations 512-***-****

Temple Inland

Dee Sanchez- Sales Support Systems Analyst 512-***-****

Hewlett-Packard Company

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