Sales Project

KATHLEEN A. DOWD

**** ***** ******* ****** ****: 561-***-****

Lake Worth, FL 33463 ************@**.***

SUMMARY:

Results orientated and self-motivated Healthcare IT Consultant with success in driving design/deployment of strategic-level implementation plans. Solid leadership skills; able to teach, support and motivate.

• Cerner ClinDoc

• Cerner CPOE

• Cerner FirstNet

• Cerner End User Support

• McKesson HPP • Process Design and Implementation

• Clinician Support

• Process Validation

• Medication Order Entry

• Performance Measurement • End User Adoption

• Project Management

• Coaching & Development

• Curriculum Development

PROFESSIONAL EXPERIENCE

CHS (Community Health Systems), Franklin, TN 2/2012 – 7/2012

Clinical View Analyst

Developed, tested, educated, supported and implemented EHR system to support Meaningful Use.

• Plans, organizes and coordinates the implementation of the HMS Clinical Documentation Module and McKesson HPP for Physicians (hospital and offices)

• Coordinates the interactions between directors of the Nursing Department, Ancillary Services, Physicians

• Assesses business needs, recommends and implements Clinical Documentation system solution that meet the customer needs and Community Health Systems strategic goals.

• Coordinate with HIM and IT Directors to complete the following:

o Build models for patient care/Clinical view; build users

o Design and build User Role defined tab detail document

o Develop and implement integrated validation plan & testing schedules

o Developed and integrated test scripts, tracked and validated final functional scripts

o Review and remediate integrated testing issues

• Train and go-live support Physicians on McKesson HPP & HMS Clinical View documentation

UAB, Birmingham, AL 1/2012- 2/2012

Ambulatory Go Live Instructor

Elbow to elbow training and support to Physicians in Kirkland Clinic in support of UAB’s Impact Ambulatory project.

• Elbow with providers in the clinic to provide technical consultation to increase physician efficiency using PowerNote and PowerCharts.

• Provided positive support and guidance and workflow to ensure physician adoption of processes

• Effectively communicated Cerner system issues with support staff to resolve issues

• Provided end users support and solved problems in self sufficient manner

• Convey understanding of appropriate application functionality and functional using Dragon speech recognition for documentation in PowerNote

• Supported physicians on how to drive plan and only include data that matters to maintain efficiency

maxIT Healthcare - IU Health, Indianapolis, IN 6/2011-1/2012

Cerner Clinical Applications Instructor

Developed, tested, educated, supported and implemented Cerner system to clinical staff for conversion from ClinView to ClinDoc project. Ability to provide a positive change for end-users and colleagues.

• ClinDoc, Ambulatory, FirstNet; I/O I-Flowsheet, Admission History, PowerChart, BMDI, Patient Plans of Care (PPOC), Enhanced Tracking Board, Problems & Diagnosis, Orders and PowerNote

KATHLEEN A. DOWD Page Two

• Collaborated with Project Leads, Instructional Designers, Nursing Managers, Project Managers, SME’s and trainers to assist with the creation/validation of learning content

• Classroom delivery, activation and go-live support

• Effectively communicated Cerner system issues with support staff to resolve issues

• Provided end users support and solved problems in self sufficient manner.

• Successful implementation specialist; final rounding support and troubleshooting to all departments in assigned hospital (over 1500 users)

LRP PUBLICATIONS, Palm Beach Gardens, FL 8/2010 - 5/2011

Product Specialist

Consult with state and district educational professionals to provide them with premier one of a kind web-accessible publication that will save them time, money and enhance their knowledge.

HCR-Manorcare, Coconut Creek, FL 5/2009 - 8/2010

Account Liaison

Identified opportunities for formal or contractual relationships with physicians, organizations, hospitals, skilled nursing facilities, and payors.

CCT Solutions - BROWARD HEALTH, Ft. Lauderdale, FL 8/2008 – 5/2009

Consultant - Software Solution Consultant

Introduce, implement, educated and support the rollout of Cerner CPOE clinical software to medical staff at Broward Health.

• Point of Care implementation by working side-by-side, one on one with Nurses, Nurse Technicians and Doctors on specific set of functions necessary for their use; CPOE, EMAR, CareMobile

• Working with Nurses, Nurse Technicians, Doctors to enter orders, find medications and treatments, creating groups of orders, adding notes to individual orders and then signing off on orders, find patient charts, create lists of patients and view all areas of patient charts and document their activities

• Go live support/ unit assistance for software implementation with hospital staff in their day-to-day role

DHL EXPRESS, Plantation, FL 12/1991 – 8/2008

Senior Manager, Sales Tools and Process (2002 – 2008)

Identified, defined, analyzed, implemented and coordinated deployment activities to effectively launch the Siebel CRM tool. Provided classroom and web based education to US Sales organization that consists of approximately 800+ sales executives. Recruited, hired, trained, and developed delivery staff.

• Tested, managed and trained the initial rollout & new releases of Siebel CRM to US Sales organization to gain 100% user adoption.

• User support on Siebel CRM, which enabled business functions at all levels to remain, informed about interactions with customer, thus improving sales efficiency and effectiveness.

• Delivered post training support for sales tools and process enabling users to be more effective.

• Designed classroom and web based sales tool programs for new hires aligning with Global Sales Process to improve effectiveness by 80%.

• Collaborated with Design & Development group on non-classroom content, eLearning for sales organization, delivered through current web based learning platforms.

• Project Lead for global integration project

EDUCATION

BS - Business Administration and Transportation Management

Niagara University Niagara University, NY

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