Customer Service Human Resources
Resume:
VERNA A. LEVY
Fort Washington, MD 20744
***********@*****.***
OBJECTIVE
To provide direct support and services to clients and employees of organizations to include carrying-out challenging projects/tasks, creating an efficient work environment, and displaying a positive attitude.
WORK EXPERIENCE
New View Oklahoma – Joint Base Anacostia Bolling December 2011 to January 2012
Washington, DC
Mail Clerk / General Clerk II
• Sorted mail by names and address
• Processed packages for delivery
• Transported packages to different placed by routes
• Prepared for route delivery by the end of shift
Service Source - DOT May 2011 to June 2011
Hyattsville, MD
Mail Clerk / General Clerk II
• Preparing customer requests for RSPA and FAA.
• Processing mail and packages for UPS and metered mail.
• Performing monthly and daily reports.
• Stuffing and attaching labels on envelopes.
Prince George’s County Public Library February 2007 to May 2011
Clinton, MD
Library Page
• Shelved library materials and performed other tasks to keep the collections in order.
• Performed routine support tasks, using computer hardware and software to access information.
• Organized tables and chairs at the close of business.
• Maintained appearance of work and public areas.
• Located and retrieved library materials from public and non-public areas for library staff or library users.
Lt. Joseph P. Kennedy Institute October 2003 to February 2007
Washington, DC
Human Resources Assistant /Administrative Floater
• Maintained a filing system in Human Resources and provided clerical support for the department.
• Provided record management skills to maintain personnel files.
• Managed the office applicant-tracking database and ensured data integrity.
• Prepared orientation brochures for new employees.
• Retrieved staff’s voice messages organized and distributed the mail.
ABC Distributing Inc. July 2000 to February 2001
North Miami, FL
Payment Processing Clerk
• Processed payment of accounts.
• Verified that invoices were accurate and formatted to meet office standards.
• Used the computer and accounting software to complete daily assignments.
• Ensured that the funding on each invoice and check were accurate and ready for the next level of processing.
North Miami Middle Community School October 1997 to April 1998
North Miami, FL
Library Clerk
• Provided customer service at the Library’s Information Desk.
• Processed labels and recorded information in subject books for circulation.
• Provided monthly reports of the library’s accounts.
• Recorded magazines, newspapers, and other related library documents.
SPECIALIZED/TECHNICAL SKILLS
Prince Georges Community College online Introduction of PC Troubleshooting Certificate 2010 Typing (50 wpm) • Data Entry • Microsoft Office Suite (Word, Excel, Access, Publisher and PowerPoint) • Corel WordPerfect 8 • Macintosh System 7 • Windows Operating Systems (98, 2000, XP) • Record Keeping (Filing, archiving, cataloging) • Print Shop, Certificate in Composing and Reading music 2011
EDUCATION
Miami-Dade Community College
Associate of General Studies Degree, 1989
PROFESSIONAL/VOLUNTEER EXPERIENCE
New Hope Baptist Church of Prince Georges County, Church Pianist (8/03 – Present)
Howard University Hospital – NMAETC, Washington, DC, Administrative Assistant (2002-2003)
Golden 13 Productions, Radio and Television Coordinator (2001)
Martin Luther King Memorial Library – AV, Washington, DC, Library Technician (1999-2000)
Peace Missionary Baptist Church, Church Pianist (P/T) (1981 – 2001)
Contact this candidate