Customer Service

**** * ******* ***** **. ● Austin, Texas ***** ● 512-***-**** ● ******.*********@*****.***

Deborah Tatum

Objective

Having a happy customer at the end of the day is a goal of mine. When I answered the phones I wanted to make sure that a customer was never cut off before they were transferred to the next person. Happy customers are always the best customers. If I had a call from an unhappy customer my personal goal was to make them happy in the end. I always want to help every customer no matter if they were assigned to me or not. I always did whatever it took to meet a customer expectation.

Professional Experience

May 1985 Nov. 2000

Hart Graphics

Austin, Texas

Worked in the warehouse pulling orders and taking orders from customers

Moved to manage the shrink wrap and kitting department: made sure that customer orders were packaged and shipped to customers specifications Moved up to be a customer service account manager: placed orders that came in from the sales rep and from the customer made sure that the customer’s order was printed and shipped when requested

Dec. 2000 Oct. 2005

Ginny’s

Austin, Texas

Customer Account Manager

Took orders from sales reps and from customers: made sure that orders were printed and shipped as the customer requested

Oct. 2005 March 2008

The Whitley Co.

Austin, Texas

Customer Account Manager & Receptionist

Answered phones at the front desk greeted customers when they came into the lobby

Took orders from customers and sales reps and placed orders and made sure that customers’ orders were shipped as customer requested

March 2008 March 2012

Capital Spectrum Inc.

Austin, Texas

Customer Account Manager

Took orders from sales reps and from customers made sure that orders were printed and shipped as customer requested

Education

High School Diploma

Personal Interests

My personal interest is always helping someone in need

Spending time with my kids

References

References available upon request.

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