ITIL certified, five years experienced Business Systems Analyst

KUMAR P.

Business Systems Analyst

CSC, ITIL, PMP

*****.*****@*****.***

PROFESSIONAL SUMMARY

Five plus years experienced ITIL v3-certified, Project Management trained and IIBA certified ‘Business Systems Analyst’ worked on various Banking and Finance project of Content Management, Business Process Management, Document Management and Eco Systems. I have worked along with stakeholders, SME’s and staff to understand and document business requirements, business rules, functional requirements, design specifications, change control documentation, testing and development for new applications along with enhancements to the existing ones.

KEY SKILLS

• Leading requirement elicitation and analyzing business requirements with business stakeholders through various processes e.g. brainstorming, document analysis, Joint Application Development (JAD) sessions, business process descriptions and use cases. (5 Yrs.)

• Strong interpersonal skills and ability to negotiate, proven people skills, capable of forming and maintaining positive and productive working relationships in internal, external, partners and team environments. (5 Yrs.)

• Software development life cycle methodologies (SDLC) primarily in requirements analysis, supporting user acceptance testing and implementation and post-implementation support using Rational Unified Process (RUP)

• Experience in Relational Data Modelling with very good focus on creating Entity Relationship diagrams logical data model including data dictionary, glossary. (4 Yrs.)

• Creating detailed Specifications e.g. Business Requirements Documents (BRD), System Requirement Specifications (SRS) in simple business understanding language using IBM Rational Requisite Pro. (5 Yrs.)

• Liaison with other systems personnel (offshore teams) for testing (UAT, SIT, BAT, PAT) and reporting using HP QC (Quality center) and participated in system quality management reviews. (5 Yrs.)

• Experienced understanding of all major Canadian Banking, Investment and Insurance instruments/ products.

• Facilitated meetings with Project Manager and stakeholders to present vendor solutions to meet business requirements and project needs within budget. (4 Yrs.)

• Knowledge of Enterprise Content Management (ECM) IBM FileNet P8 Suite of products e.g. Content Engine, Process Engine, Application Engine, Records Crawler, Email Manager, Content Collector

• Writing simple SQL queries, creating tables and generating reports. Excellent written and oral communication skills with a results oriented attitude. (3 Yrs.)

• Proactive team player with demonstrated problem solving and analytical reasoning abilities.

SOFTWARE TOOLS AND METHODOLOGY PROFICIENCY

Oracle, SQL, Data Warehousing. MS Visio 2010 IBM Rational Requisite & Rose.

ITIL v3/ ITSM Process Web Content Management BPM, HP CMDB

Change, Incident, & Conf. Mgt. MS Share Point 2010 SDLC, RUP, Agile SCRUM

Remedy & Salesforce UML, Mapping and Designing Project Management (PMLC)

Microsoft Excel, Word, P. Point HP QC (UAT, SIT, BAT, PAT) Use Case diagramming

CAREER HISTORY

Business Systems Analyst

IBM Canada (Markham, ON) - (June 2011 – May 2012)

IBM India, Bangalore City (Offshore) (June 2010- May 2011)

Citi Financials, Canada

An integration project of Electronic Document Management system (EDMS) based on Enterprise Content Management (ECM) IBM File Net P8 5.0 platform to reduce processing cycle time, improve customer service and compliance, and establish agility and flexibility. At the core of the EDMS solution, the IBM File Net platform will be used as a back-end provider of stored content and Business Process Management (BPM) will route requests to EDMS via one or more web service providers.

Key responsibilities:

• Crated business communication plan and gathered business requirements by conducting detailed research interviews with customers/ traders, stakeholders, technology project manager, and subject matter experts (SMEs).

• Elicited Functional and Non Functional Requirements e.g. document specific requirements, Impacts and controls, operational requirements and testing requirements for FileNet ECM

• Worked on assumption, constraints and dependencies from other lines of business e.g. Security model.

• Shared leadership responsibilities in Project Management Life Cycle (PMLC) in document consolidation exercise among the team including different tasks identified.

• Created use cases from requirements and created UML diagrams such as, activity diagrams, Swim lane diagrams and sequence diagrams for User Interface (UI/ Prototypes).

• Monitored to ensure integrity and liaised with the QA for UAT, SIT testing teams for bug and defect tracking. Also Created test strategy and test plans for the QA team.

• Performed and presented the in depth Gap analysis and risk analysis with different business groups to design ‘To-Be’ process in compliance with Security Model,

Citi Bank Micro Finance/ Money Lending System, Canada

An IBM Eclipse based asset management, business-to-consumer, enterprise modernization and openness, service that acts as a liaison between North American Creditors and Borrowers in order to give credit products opportunity to fund their projects, personal needs.

Key responsibilities:

• Uses communications skills and gathered business requirements by conducting detailed research interviews with business users, stakeholders, and Subject Matter Experts (SME’s) according to the (PMLC).

• Created use cases of web content management package from requirements, and created UML diagrams such as activity diagrams, data mapping, sequence diagrams and user interface specifications (UIs) on MS Visio.

• Performed in depth Gap analysis with different business groups to ensure that the system initiatives are met.

• Worked closely with PM and Involved in documentation during various phases of product lifecycle.

Sr. Analyst

IGATE Global Solutions, India (Nov 2009 – May 2010)

HSBC Bank Global Customer Signature Verification System.

ICICI Bank Retail and Private Banking Signature Verification System .A client signature image capture and management system for retail and private banking.

Key responsibilities:

• In charge of creating System Requirement specifications and Business requirements analysis, flow charts and process maps.

• Communicated and work with the Technology Project Manager and Enterprise Architecture group to define metrics, performance goals and risk analysis for the ‘Branch Web’ and ‘C3’ application.

• Monitored to ensure integrity and liaised with the QA for UAT, SIT testing teams for bug and defect tracking. Also Created test strategy and test plans for the QA team using HP QC

ING Life Insurance.

Up-grading ICICI Lombard insurance policy publishing & management system to MS SharePoint. An implementation of MS Share Point Content Management System.

Key responsibilities:

• Used MS Visio to create process flow charts, ‘To-Be’ process, and workflow diagrams in compliance to all the departments e.g. Finance, Marketing and HR.

• Managed traceability matrix to trace Business Requirements, Functional Requirements and Use Cases.

• Created, estimation and co-ordination of the implementation of Change Request

ADDITIONAL EXPERIENCES

Period Company Title

Oct 2006 – Oct 2007 HCL Technologies, New Delhi, India Business Associate

Jun 2004 – Aug 2006 R-Mantra (Private) Ltd., New Delhi, India IT Analyst

EDUCATION

Working towards IIBA CBAP and Canadian Security Course (CSC) certifications (2012)

Post Graduate College certificate and diploma- Business Systems Analyst (IIBA) (Jan 2012)

Member of IIBA Toronto Chapter since May 2011

Project Management, George Brown College, Toronto (August 2011)

MS. Quality Management, Global University (Dec 2010)

Certified Information Technology Infrastructure Library (ITIL) version 3 foundation (May-2009)

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