THelzer_resume

Tom Helzer

PO Box ****, San Rafael, CA *****-****

Cell 503-***-****

g7qp64@r.postjobfree.com; http://www.linkedin.com/in/thomashelzer

OBJECTIVE

An opportunity to join a company where my 25+ years of Technical and Customer Support experience will assist in meeting company, business and market goals.

STRENGTHS

• Quick learner, self-starter, self motivator

• Quick to Identify, Troubleshoot and Resolve business issues

• Manages changes due to business growth

• Focus on end to end Total Customer Experience

• Works well in remote, virtual and/or global teams or individually

Technical

Languages: Unix scripts, Cobol , Assemble, TACL

Platforms: Sun Solaris, HP Nonstop (Tandem), Mainframes IBM 360 / 370

Databases: Oracle 9i & 10g, Sybase, Vsam, Enscribe, SQL/MP

Tools: RMAN, Dataguard, TOAD for Oracle, SQLplus, Microsoft Office, Actuate reporting, Pathway, Safeguard, XYPro, Measure, TMF, Visio

PROFESSIONAL EXPERIENCE

Fiserv Electronic Funds Transfer - Portland, OR 2001 – 2011

Fiserv EFT processed ATM and POS transactions which for Major Banks and Credit Unions.

Oracle Database Base Administrator 2005 – 2011

• Sized databases for 20% annual growth in capacity, delivering 100% availability.

• Created and Implemented annual business continuity/disaster recovery exercises

• Worked with remote teams to insure consistency in business procedures and processes

• Maintained and supported multiple platforms to provide best business outcome (Sun, Oracle, Web, Non Stop)

• Supported and maintained 7 TB transactional database processing 7 to 9 MIL daily transactions

• Provided Senior Management with data warehouse growth reports

• Participated in equipment usage and forecasted Hardware/Software requirements

• Managed audit compliance by

1. Identified and Installed upgrades/fixes while managing over 100 Oracle instances in QA, development/production environments

2. Adhering to change control rules using ITIL model ( Remedy and Facets)

3. Reviewed changes to assure PCI compliance and business continuity

Non Stop Database Base Administrator 2001- 2005

• Identified, planned and managed processing capabilities by migrating from 4 processor to 14 processor with 6 TB of data

• Responsible for the creation and maintenance of database, creating partitions and indexes

• Successfully planned and created the initial startup of debit card settlement application including partitioning, performance tuning, and problem resolution

• Provided SQL training and mentoring to developers, quality assurance staff and Senior Management

• Migrated 6 T existing database to Unix Oracle while continuing to meet Service Level Agreements (SLA)

• Provided oncall Customer support on weekends and holidays

Compaq Computers, Houston, TX 2000 – 2001

Software Engineer Advisor

• Customer Sales for NonStop hardware and software products to clients such as Texaco, Exxon and Pulse

• Maintained expected individual Sales revenues yearly

• Provided product presentations to perspective customers

• Supplied customers with cost of ownership documentation resulting in increased sales.

• Assisted with post sales services in problem resolution

• Participated in system performance tuning reviews and recommendations

American Medical Management

Senior Programmer Analyst , Houston, TX 1998 - 2000

The company provided a scheduling and claims processing application for area doctors.

• Delivered Structured Query Language (SQL) training to improved report queries

• Provided programming support using COBOL85, SCOBOL, SQL Parallel and Report Writer resulting in improvements in run time and programming time.

• Supported medical coding migration.

Tandem Computers, Cupertino, CA and Austin, TX 1985 – 1998

Customer Central Texas Pre/Post sales representative responsible for customer visits. Attended both planned and unplanned visits to sites to provide services such as performance reviews, resolving issues, root cause analysis and new product presentations.

Senior Account Analyst Development reporting 1996-1998

Created complex reports to track software development progress and highlight exceptions using Actuate software and Sybase. In addition, built reports using Graphic Query Language (GQL) models with Sybase and Open Database Connectivity for reporting which was used in developing metric reports to track trouble tickets and software releases to highlight exceptions.

Senior Account Analyst, National Call Center Support. . 1991 -1996

Provided Mission Critical Customer Support to High Availability customers remotely by performing root cause analysis, performance tuning, application coding assistance and debugging on Non Stop products such as TACL, COBOL85, ENFORM, ENSCRIBE,SQL/MP, TMF, Safeguard and Measure.

Senior Account Analyst Sales and customer support 1985 - 1991

Customer Central Texas Pre/Post sales representative responsible for customer visits where my responsibilities included both planned and unplanned visits to sites to provide services such as performance reviews, resolving issues, root cause analysis and new product presentations.

Waukesha-Pearce Industries, Houston, TX 1982 – 1985

System and Programming Manager

This was an Industrial and heavy machinery sales/service Company, where I managed 4 to 6 programmers in order to redesigned the Inventory and Purchase order application. This resulted in system resource reductions while providing a single view of inventory in all locations

Education and Certifications

Central Missouri State, Warrensburg, MO

AA, Business Data Processing

ITIL Certification

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