Customer Service Manager

Jacqueline C. Johnson

**** ***** **** **

Frankfort IN 46041

317-***-**** Mobile

Work/Experience

Claire’s, August 2010 to March 2012

Store Manager for Claire’s at the Tippeconoe Mall in Lafayette IN. Responsible for sales, opening, closing, cash handling, deposits, audits, conference calls, work evaluations, interviewing, hiring, training, marketing for the store, scheduling, promotional changes, reducing store shrink, sign changes, wall sets, ear piercings, mall marketing events, and customer service.

Vanity, October 2009 –July 2010

Store Manager for Vanity, at the Bloomington Indiana College Town Mall. I was responsible for sales, opening, closing, deposits, conference calls, work evaluations, interviewing, hiring, training, marketing for the store, scheduling, promotional changes, customer service, and reducing store shrink.

Rue 21, April 2008 - October 2009

Assistant Manager at Rue 21, in Brownsburg Indiana. My responsibilities included opening and closing the store, conference calls with management, wall sets, mannequin updates, markdowns, sign changes, scheduling, customer service, and reducing shrink.

Vicky’s Salon and Day Spa, May 2007 - April 2008

Massage Therapist at Vicky’s Salon and Day Spa in Plainfield Indiana. My responsibilities included Massage Therapy, laundry, and receptionist duties such as answering the telephone and scheduling clients.

Fazoli’s, July 2005 - December 2007

Associate Trainer for one year in the Avon Indiana store and was then promoted to Shift Manager. My responsibilities as Shift Manager included managing all elements of catering events, food preparation, training new associates, cashier duties, opening, closing, and cooking.

Ballet Dance Instructor - October 2002 - May 2007

Ballet Instructor for “The Children’s Ballet Theater” in Danville Indiana. I was also a substitute teacher for “Dance Dynamics” in Plainfield Indiana during this time. My responsibilities included choreography and ballet dance instruction for children ages three to seventeen years old, opening and closing the studio, set construction and set tear down for ballet performances.

Jacqueline C. Johnson…Page 2

Education / Training

Midwest Academy of Healing Arts - Brownsburg, Indiana

August, 2006 - May, 2007

Midwest Academy of Healing Arts consisted of 500 hours Massage Therapy Training.

General Educational Development certificate (G.E.D.) - June 2006

Completed and passed all elements at first occasion to test.

Home schooled for High School education - Completed all studies March 2006

Personal Information

I am in excellent health and willing to travel to find the right career. In my leisure time I enjoy being with my husband Sean, and our Border Collie Lacie. I also enjoy travel, going camping, and doing photography in my personal studio. I love photography!

References provided upon request.

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