Lark Haines' Resume

Lark Haines

***** ********* ***** * Monument, Colorado 80132 * 719-***-**** * **********@*******.***

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Summary of Achievements

· Recruiting, training, supervisory and leadership experience in a call center environment

· Experienced corporate trainer for customer service and computer skills; new hire and up-training

· Designed, developed and implemented numerous training modules

· Excellent organizational, time management and problem solving skills

· Proven ability to effectively handle multiple tasks, prioritize and meet deadlines

· Strong written and oral communication skills with large and small groups as well as individuals

· Demonstrated ability to provide constructive feedback, resolve conflicts and negotiate for results

· Effective Team Member who is comfortable working in a collaborative environment

· Proven ability to think and work independently and take the initiative - results oriented

Experience

Progressive Insurance January 2007 – February 2009

Recruiter II

· Developed marketing strategies, screened, interviewed and presented candidates for management review

· Enhanced teamwork and relationships with both recruiting staff and business partners from both personal and commercial insurance lines

· Effectively utilized Vurv recruiting database system

· Distributed employment opportunities to multiple organizations within the community, representing the company at job fairs and military TAP programs

· Met all recruiting deadlines

· Increased “interview to select rate” by approximately 30%

Reason for Leaving: Lay off (national reduction in recruiting personnel)

Bank of America (Fleet Credit Card Services/Advanta National Bank) September 2005 – October 2006

Recruiter II

· Responsible for all aspects of locating, screening, interviewing and placing candidates for management review for customer service, retention and collection call center representatives

· Conducted remote recruiting for IT and various management positions

· Represented the company at job fairs, performed mock interviews and resume reviews at local university.

· Effectively utilized Taleo recruiting database system

· Met all timeframes for filling positions

· Worked closely with resource planning to achieve optimal recruiting strategies

Reason for Leaving: Lay off (Site Closure)

Hewitt Associates (Exult) May 2004 – September 2005

Recruiter

Assigned to the Bank of America account.

· Responsible for all aspects of developing viable candidate pool; locating, screening, interviewing and placing candidates for management review for customer service, retention and collection call center representatives.

· Represented the company at job fairs, performed mock interviews and resume reviews at local university.

· Interfaced extensively with site management to ensure continued recruiting success throughout transition from Fleet Credit Card Services to Bank of America

Reason for Leaving: Rehired by Bank of America (Corporate decision to discontinue outsourcing of recruiting functions)

FleetBoston Financial May 2002 – May 2004

Recruiter II

· Developed advertising and advertising strategies for marketing call center positions for Fleet Credit Card Services

· Screened and interviewed external and internal candidates for call center positions

· Made hiring and salary decisions for new call center representatives

· Represented the company at job fairs, performed mock interviews and resume reviews at local university

· Served as project manager for the transition to Employ! recruitment database system to include training all recruiters on the system prior to rollout

· Facilitated new hire orientation to include benefits, EEO, and sexual harassment guidelines

Reason for Leaving: Company purchased by Bank of America who outsourced recruiting functions

Fleet Credit Card Services/Advanta National Bank May 1997 – May 2002

Training Specialist II

· Facilitated new hire training for customer service and collection representatives

· Managed project development to include design and implementation of new product training program utilizing a variety of media to include lecture, computer-based self study and paper-based.

· Partnered with senior management to initiate, develop, and design a site error resolution process.

· Identified needs, developed, designed and implemented self –teaching training modules.

· Supervised employees during new hire training, provided coaching and constructive feedback, maintained attendance and performance records, and administered disciplinary actions as appropriate.

· Facilitated new hire orientation to include benefits, EEO, and sexual harassment guidelines

· Partnered with client groups to establish site consistent procedures for new hires.

· Actively participated on a work environment diversity team.

· Certified trainer for Achieve Global presentations

Reason for Leaving: Promoted to recruiter position within Fleet Credit Card Services

Education

Troy State University

Master of Public Administration

University of Redlands

B.A. Multiple-Subject

University of California, Riverside

Teaching Credential K-12

References Available Upon Request

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