Loss Prevention Manager

PHILIP HUMMEL, CFI

**** *. **** ******, ******, WA 98407

253-***-**** **********@*****.***

SUMMARY OF QUALIFICATIONS

Eighteen years experience directing retail and corporate security/loss prevention programs supplemented with international security/loss prevention consulting experience.

Fourteen years experience leading global distributed security services at Starbucks Coffee Company.

Directed retail, supply chain, and corporate loss prevention programs involving domestic, Latin America, Europe, Middle East and Asia-Pacific regions, and advised cross-functional team for controls, policy, standards and governance, audit, and POS fraud analytics programs.

Managed corporate office and senior executive security services.

Developed Starbucks US and Canada retail loss prevention program from inception, recognized for its benchmarked results in areas of retail crime safety and program contribution.

Proven critical thinker in areas of process/profit improvement, talent recruiter and team developer.

PROFESSIONAL EXPERIENCE

HUMMEL CONSULTING SERVICES, Tacoma, WA 2010 – Present

Owner

Provided consulting services to DelaGet, LLC for development of a fraud exception reporting program designed for the food service industry.

Supported retailers/wholesalers develop business and loss prevention plans.

THE ZELLMAN GROUP, LLC, Port Washington, NY 2008 – 2010

Vice President, Operations and Global Business Development (consulting and outsourced loss prevention services)

Directed the development and management of global retail client portfolio.

Developed strategy to expand client base and non-traditional accounts.

Accountability for domestic and international key client accounts.

Completed sales calls and submitted proposals to prospective clients

Coordinated consulting and investigative services for clients.

STARBUCKS , Seattle, WA 1990 – 2008

Director, Loss Prevention (Starbucks title: Director, Compliance Partner & Asset Protection) (2003 - 2008)

Directed global retail loss prevention programs (7600 stores, 20 countries), DC and corporate campus security services including executive protection function, corporate investigations, and had operational accountability for $5M plus budget (annual expenses and capital projects).

Directed and expanded retail exception-based reporting program from a domestic program to a global program. Documented 50% reduction in annual inventory losses since program introduction.

Developed enterprise-wide standards encompassing retail security for alarm systems, safes and door lock hardware, and directed compliance monitoring of these and other guidelines, standards, and policies and procedures.

Managed corporate internal investigation program including support of a $3.7 million fraud case investigation resulting in $75,000 loss to company.

Led senior executive protection and global corporate facilities security programs. Corporate facilities included 4000 person support service campus, and 80 offices world-wide.

Oversaw business risk analysis function and associated travel risk program.

Supported cross-functional team in development of protocols for enterprise-wide guidelines, standards, policies and procedures, along with other teams associated with inventory management and employee safety.

PHILIP HUMMEL, CFI

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Compliance Manager, Partner & Asset Protection (1997 - 2003)

Developed, implemented and directed retail loss prevention programs including exception-based reporting, vendor/contract relations for associated equipment and services, and supply chain security.

Developed and directed retail exception-based reporting program. Program is industry recognized for its documented ROI and innovative approach with limited resources.

Led implementation of retail physical security and related loss prevention programs resulting in a 50% reduction in robberies per 100 stores since programs’ inception.

Promoted innovative loss prevention programs such as telephonic interviewing to maximize efficiencies.

Designed and implemented initial supply chain security business function.

Loss Prevention Manager (1994 – 1997)

Developed retail loss prevention program from inception, and managed function.

Developed retail loss prevention program from inception. Program evolved from retail focused, one person department into an enterprise-wide loss prevention program supported today by a worldwide 105-person team. Program now supports 140,000 employees and joint venture partners in 40 countries.

Drafted and implemented employee safety and security manuals and completed associated training seminars used in company owned, licensee, and JV operations world-wide.

ADDITIONAL PROFESSIONAL EXPERIENCE

STARBUCKS COFFEE COMPANY, Seattle, WA

Productivity Manager (1991 – 1994)

Designed and implemented programs targeted to increase retail operations’ productivity and profitability; many programs still in place today.

Regional Manager (1990 – 1991)

Managed operations in new retail market and created the infrastructure to grow the market from 8 stores to 23 stores in 1.5 years.

KFC CORPORATION, Louisville, KY 1983 – 1990

Director, Franchising

Oversaw franchisee relations and programs in 8 state area.

PHILIP HUMMEL, CFI

253-***-**** **********@*****.*** Page 3 of 3

EDUCATION AND CERTIFICATIONS

B.A., Business Administration, Western Washington University

Certified Forensic Interviewer (CFI), (by exam), Wicklander – Zulawski & Associates

ASIS International, Former CPP

PROFESSIONAL TRAINING AND DEVELOPMENT

Int’l Security Management Association (ISMA) Executive Leadership Program, Georgetown University

Wicklander – Zulawski & Associates, Interview and Interrogation Techniques

Wicklander – Zulawski & Associates, Advanced Interview and Interrogation Techniques

Association of Certified Fraud Examiners, Conducting Fraud Examinations

Dale Carnegie Training, Effective Communication and Human Relations

American Management Association, Fundamentals of Strategic Planning

American Management Association, How to Complete a Successful Internal Audit

American Management Association, Fundamentals of Finance & Accounting for Nonfinancial Execs

PROFESSIONAL AFFILIATIONS

Member, ASIS International (former CPP)

Member and former board member, National Food Service Security Council (NFSSC)

VOLUNTEER WORK

Board Member, College Economics and Business Education Board, Western Washington University

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