OBJECTIVE

Executive Administrative Assistant

Looking for a career change as an executive administrative assistant that will utilize my proven technical and personnel organizational skills.

PROFILE

• Working knowledge of server OS: Novell 3.x, 4.x, 5.x and 6.x, Windows server 2000 & 2003, Microsoft AD and Exchange, SMS, Terminal services & RDP

• Experience in troubleshooting and configuration of IPX/SPX, TCP/IP, DHCP, NDPS, MS File Printer Sharing

• Project management “cradle to grave” on various levels

• Backup solutions: Arc Serve, Backup Exec

• Experience with the Setup and installation of Windows 2000, 2000 Pro, Windows XP & XP Pro

• Familiar with MS-DOS, Microsoft Office Suite 2000 & 2003, Adobe, Quick Books, McAfee, PcAnywhere

• Administration of EIC, CIC telephony system, including cross connection of phone lines

• Knowledge of PC setup and installation, as well as various peripherals, data entry, and file updating

• Experienced in system-operations training, RMA’s, and great customer service skills

• Skilled in creating instruction manuals and documentation

• Work well unsupervised or in team setting

EMPLOYMENT

LA Fitness , Irvine, CA 2007-Present

Desktop support tech

• Manage and maintain Backup system corporate wide

• Manage and track all backup media on site and off site

• Work with developers to deploy website changes

• Troubleshoot website and application issues remotely

• Server maintenance

Fidelity National Information Systems, Santa Ana, CA 2001-2003

Desktop support manager

• Supervise team of 7 engineers, responsible for all personnel relations

• Document preparation, billing, tracking and purchase necessary hardware and software

• Trained staff and customers in computer-system setup and operations

• Gained excellent experience in management and project preparation and supervision

Micro General, Santa Ana, CA 1999-2001

Netware supervisor/ AS400 Supervisor

• AS/400 Supervisor (JD Edwards), troubleshoot day to day desktop issues.

• Netware 4.x to 5.x upgrade project, Assisted in training and supervising staff in upgrades.

• Maintain all backups

EDUCATION

CLC, Anaheim, CA 1996-1997

Major: Netware System Administrator

• Courses included Netware 3.x & 4.x install and Admin, business math, AS400 operations, and business witting, JVM programming and basic training in MS Office97.